Effective August 1, 2017, ECSI will assess a return fee of $15 per returned item. Copyright 2023 Mentor. Click to reveal guarantees about the information published, listed schools, accreditation status, financial aid and scholarships, The biggest hurdle that we had to get over was the fact that our support tickets need to be monitored by our support team and they can follow multiple paths simultaneously. stated Ryan Bruner, Heartland ECSIs Director of Client Support. Facebook; ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. Get help from Heartland ECSI Customer Service. This influences which products we write about and where and how the product appears on a page. Learn about ECSI culture, salaries, benefits, work-life balance, management, job security, and more. Fixed APR means that your interest rate will always stay the same. Where can I obtain additional information about the services ECSI provides to borrowers? Stay Connected. They also pick all the important tax documents that you require and keep you updated with the status of your account while helping you with the queries you may have too. Private lenders and the Department of Education entrust ECSI to manage these services with borrowers. If you are facing any trouble with the ECSI as a servicer, you can always call or send them a mail to get the issue resolved. You can contact a student advocate usingLive Chator toll-free at 844.454.6100, Monday to Friday from 7:30 am to 8:00 pm Eastern Time. More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. I received several different student loans while I attended UC San Diego. A paper copy will also be mailed to your permanent address if you did not opt-out.'. You can call ECSI at (888) 549-3274. Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. As a student loan servicer, ECSI acts as a middle man between you and your student lender, which could be the U.S. Department of Education, your school or a private lender. Enroll in autopay. Interest can continue to build on your balance during deferment or forbearance periods. Customer Service Representative is available Monday through Friday, 8:00am - 8:00pm EST. Youll need your account number to finish setting up your profile. Access to your University of California student loan account information via the Conduent/ACS online system or via the Conduent/ACS borrower call center will end after July 31, 2017. Now you need to connect your accounts which requires information such as the ECSI key or the school code, account number and the ECSI PIN. ECSI has maintained a government contract to service Perkins loans since 2013. heartland ecsi refund strayer university Where can I obtain additional information or clarification regarding the loan servicing transition and the impact it may have on my loan(s)? . The Perkins Loan program ended in 2017, but student loan borrowers may still be in student loan repayment for their Perkins Loans. 4.Why is it necessary to sign a Truth in Lending Disclosure? The process for transitioning all student loan account data from Conduent/ACS to ECSI will commence on August 1, 2017 and is expected to be completed by Mid-August, 2017. Income-Based Repayment (IBR): Income-Based Repayment (IBR) is an example in an income-driven repayment plan, which lowers your monthly payment based on your discretionary income. Which of these loans will be affected? They send out the tax documents to those students who have paid qualified education expenses in their previous tax years. It consists of a collection of payments and reporting the payment information to the 3 credit bureaus and to access the account information which was borrowed. Income-Sensitive Repayment Plan: An income-sensitive repayment plan is based on monthly gross income and your amount of student loan debt. We believe everyone should be able to make financial decisions with confidence. When you sign up for autopay, you may receive a reduction in your student loan interest rate. When evaluating offers, please review the financial institutions Terms and Conditions. Youll need your account number to finish setting up your profile. Clients & Schools. You will be at your school account screen in no time. ECSI - Providing superior technology, custom-designed solutions and world class customer service since 1972. Payment Options - Student Loans | University of the Pacific career opportunities, employment and salary outcomes. You can email the site owner to let them know you were blocked. It is always a good practice to access your account information online to review your deferment status. Lead Writer | Student loan repayment, college alternatives. To begin a live chat with a customer service advocate, please click on the box in the bottom right corner of your screen. Pre-qualified offers are not binding. Keep copies of any letters, bills or emails about your account. This fee will be assessed for both returned checks and any returned electronic payments. However, we are making every effort to make the transition a smooth one, with as little service interruption as possible, following the guiding principle of doing our best to address borrower needs. Process monthly payments and extra payments. She is based in Washington, D.C. Assigning Editor | Public policy, student loans. AVCNET is a company, not a governmental agency. You can order a free credit report for all major credit bureaus from AnnualCreditReport.com. This is a system-wide change impacting all University of California campuses. The action you just performed triggered the security solution. They also provide the flexibility of repaymentduration for college graduates who have recently moved into the workplace. Youll need your account number to finish setting up your profile. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. Our partners compensate us. If ECSI is your student loan servicer, heres how it can help you. Cloudflare Ray ID: 7a2be8b0ee2dd337 services only federal student loans in default. If you do not bring your payment plan current within the 45 day time period, your full balance will be considered past due and you will begin to receive calls about your past-due account. , like private student loans, health professions loans and institutional loans issued by a university or school. The University recognizes that as a result of the transition to ECSI, there will be various changes affecting our borrowers and a period of disruption in services. This helps you stay in good standing to avoid default. 25-Year Extended Repayment Plan: The 25-Year Extended Repayment Planlowers your monthly payment and extends the repayment plan from 10 years to 25 years.To qualify, you must have a current loan balance of at least $30,000 and your student loans were disbursed after October 7, 1998. After you receive your first billing statement from Heartland ECSI, you will need to register on their website to access your account information and take advantage of expanded payment options and electronic statements. Process deferment and forbearance requests. Heres Who Gets It, The New Income-Driven Repayment Plan: How It Works. Representatives are standing by to chat with you about: For instant help, use our live chat feature to be connected with a customer service representative. ECSI offers several student loan repayment options: Standard Repayment Plan: A standard repayment plan lasts up to 10 years and the monthly installment payment remains the same throughout the repayment period. See your spending breakdown to show your top spending trends and where you can cut back. When evaluating offers, please review the financial institutions Terms and Conditions. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. Heartland ECSI is one of the largest and oldest student loan servicers in the U.S. ECSI services several types of loans for students at every educational level. Office of the Controller - Loans Receivable - Michigan State University However, this does not influence our evaluations. You are required to choose a security question and keep the answer protected for your personal use only and log in later. Lead Writer | Student loan repayment, college alternatives. Work atmosphere is friendly. As a borrower, you do not choose whether Heartland ECSI will be your servicer or not. Interest can continue to build on your balance during deferment or forbearance periods. ECSI also services a few other types of. We found that other software systems require you to assign it to a single person. Disclaimer: NerdWallet strives to keep its information accurate and up to date. Payments received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. Biden Cancels $10K in Student Debt. You will need to enroll for this service through the ECSI website. Loans - Financial Aid & Scholarships Box 1278 Wexford, PA 15090. Improved ticket visibility for both customers and agents, Savings in staff time, resulting in higher level management without reducing productivity or adding staff. If your loan payments havent begun or youre not sure which company is your servicer, log in to My Federal Student Aid to find out. Here is a list of our partners. Other student loans that are serviced have also received complaints and have been sued by the borrowers as soon as the new servicer couldn't live up to the expectations. In some instances, you will be required to sign a Truth in Lending Disclosure as part of the payment plan set up process. See your spending breakdown to show your top spending trends and where you can cut back. Looking at the complaints, you might not want the ECSI as a servicer or you might be disappointed that it has been chosen to service your loans. Please leave your information to get the best suggested colleges and free counseling. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. Winthrop University: Student Financial Services - Current Year ECSI Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. Process monthly payments and extra payments. Follow up with the 'Continue' button next. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. Keep copies of any letters, bills or emails about your account. On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. Your deferment period should continue without interruption. The company is sometimes referred to as Heartland ECSI. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. It is advisable to monitor your account to ensure that your first automatic payment takes place as you requested. Generally, the failure to receive a billing statement does not absolve you from your obligation to pay on time. Register for online access to your account. Contact Information: Heartland ECSI Customer Service 866-428-1098 heartland.ecsi.net. You should begin sending your payments to the address printed on the ECSI billing statements you receive. Job Description Summary Customer Service Representative / Call Center - We offer great pay and a great work environment!! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The last date of the University's student loan services contract with Conduent/ACS is July 31, 2017. (412) 788-3900. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. We require contact information to ensure our reviewers are real. through consolidation or forgiveness. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. If a complaint doesnt help, you can contact the Federal Student Aid Ombudsman Group. We provide articles, comparison tools, calculators and other content ("Mentor Content") for free and for educational and informational purposes only. It is a student loan servicer that manages the repayment process for student loans from many colleges and universities, including Federal and even private education loans. Campus Loan Servicer: ECSI - University of California, San Diego In our previous system, customers could only call or e-mail to request help, which meant having one staff person dedicated to receiving those tickets and then manually assigning them to a support agent to handle. If you have Federal student loans that are serviced by Heartland ECSI, consolidating your loans to a Direct Consolidation Loan will help you keep the option for loan forgiveness under the income-driven repayment plan. ET. Student loan servicers like ECSI collect your student loan payments, enroll you in student loan repayment plans, and can answer questions about your student loans. Heartland ECSI gives assistance for those students who have a past due. The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. For the most updated information, please review the rates, terms, conditions and disclosures on the lenders or credit card issuers website before you apply. APR, or Annual Percentage Rate, is the price you pay to borrow money. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. If your loan payments havent begun or youre not sure which company is your servicer, log in to. ECSI tracks and collects your payments. If I placed a 'stop payment' on my check because it was not negotiated in a timely manner, will I be subject to the return fee? Disclaimer: Our team strives to provide information that is accurate, complete and timely, but we make no Student Loans, Refinance 4,150,603 reviews on AVCNET are verified. Clicking or selecting "Get My Rate" will cause you to leave Mentors website and direct you to the website of our partner, where you can learn more about the partner and its products and services. Please note that the rates and terms on this website are estimates and may change at any time and/or differ from your final rate and terms. Please be advised that there may be a delay in processing checks sent to either Conduent/ACS or ECSI between the transitioning periods. You can check if there are student loans that are set exactly at 5% or below. 1. Register for online access to your account. Under Heartland ECSI, the student loans are not set at a 5% interest rate. Process deferment and forbearance requests. NerdWallet strives to keep its information accurate and up to date. Heartland ECSI Customer Service Complaints Department. You can also print copies of your billing statements through your ECSI account online. You will be redirected to Heartland ECSI's new web address: www.heartlandecsi.com. Please consult a licensed financial professional before making any financial decisions. Heartland ECSI Customer Service Complaints Department Heartland ECSI Complaints and Private Student Loan Servicer Review It provides an efficient online system to grant access to student loan borrowers, every information regarding tuition fee payments and loans. The effective date of the University's new service contract with ECSI is August 1, 2017. This influences which products we write about and where and how the product appears on a page. This agreement ensures that both parties understand and agree to the details regarding the payment plan agreement including the number of monthly payments, the monthly payment amount, and the date in which the payments will be drawn. Heartland ECSI Student Loans Servicer Review. ECSI Toll-Free New to ECSI? Update your contact information with your most recent address, phone number and email address. All rights reserved. Its most important to know your student loan repayment options so you can know the right questions to ask. . On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. Updated by Gowtham Ramesh on 4th February 2020. If you have an issue with ECSI, start by contacting the servicer. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. Please update any bookmarks you have created. Click the red + sign which is located below and says 'connect an account'. By comparison, TeamSupport gives you visibility into a ticket during its complete lifespan, so you can monitor and collaborate on tickets even if theyre arent necessarily assigned to a single person.. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Learn about Heartland ECSI loan servicing company, its functions, tuition repayment plan and services it provides such as consolidation and refinancing of student loans. What should I do if I know I have a payment due in August or September but did not receive a billing statement from either Conduent/ACS or ECSI? You can always log in through an online account with ECSI to see how much of your refund you have received. Default Resolution Group services only federal student loans in default. The U.S. Department of Education and many other private lenders issue loans to students to help them fund their education. You can make additional payments over the phone or via online chat. Our partners cannot pay us to guarantee favorable reviews of their products or services. On the ECSI system, your new payment due date will change to the 10th of the month. You can get in touch with ECSI from Monday to Friday from 7.30 am to 8.00 pm EST. Heartland ECSI also acts as a customer service agent for the borrower. ECSI Phone Number - Refund Disbursements for Financial Aid: (844) 760-6052. Alternative loans. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our . Our partners compensate us. We offer several types of financial aid to help you meet the cost of a university education. Refund disbursements: 844-760-6052. With an income-driven payment, your monthly payment may be as low as $0. Am I stuck with ECSI until my loans are paid off? Your account status will begin being reported again to credit bureaus in November 2017. Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. All rights reserved. Heartland ECSI manages federal Perkins student loans for the government. To get enrolled in this payment plan and make a payment, you need to visit the Heartland ECSI payment plan page and sign in to get all the instructions in order to complete the application. Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. It manages the loans, including collecting and tracking payments, but doesnt own them.