To ease your preparations for your holiday and to put your mind at rest about what you need to do; we have collated all the latestCoronavirus informationonto one easy-to-use page. Flight arrival times are given as "TBC", why? Given the huge number of refunds being processed, some airlines and travel operators are delaying refunds or offering credit notes until a refund is processed. For additional advice on this, please consult the following website: http://www.fitfortravel.nhs.uk/destinations.aspx. It may be a good idea to travel with a copy of your prescription. 10 were here. You should also always carry your medication in a correctly labelled container as issued by your pharmacist. When is it safe to sunbathe and what factor sunscreen should I use? 1 views . However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to three times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). not be ATOL protected. The SPF (sun protection factor) tells you the amount of protection the sun cream gives against UVB radiation. Interview. What does this mean? We accept no responsibility for any information about the arrangements that we pass on to you in good faith. Portugal. If the airline you are travelling with uses e-tickets, you will be sent the required information via email within 24 hours of making your booking. If the matter cannot be resolved and it involves us or another ABTA member then then you have the option to use ABTAs ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com. SR1 3HA, Registered Office: However, depending on which arrangements you book with us a combination of travel services may be a package under the Package Travel Regulations for which we are responsible as package organiser (see Where we are package organiser below). Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. scheme. The letter should confirm your due date and state that you have been examined and are not likely to go into labour within the next 72 hours. Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. For more information regarding the ATOL scheme and what it covers, visit the CAA website at www.caa.co.uk/atol. This information will then be passed on to the airline in advance of travel. This figure denotes a decrease . Final Travel Arrangements If you are due a refund and have been sent a verification code - please click here. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct. Our responsibilities are limited to making the booking in accordance with your instructions. Hays Cruise is a division of Hays Travel, the UK's largest independent travel agent. Get 65% Off Hays Travel Deals For NHS Staff The top offer of Hays Travel has been delivered to you: Get 65% off Hays Travel deals for NHS Staff. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. Yes, you can make secure online payments by visiting the. Please note that some places may charge when converting travellers cheques. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment. We will then contact you to advise you of any cancellation charges and seek your consent prior to cancelling. 13,967 talking about this. 6.1 Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. Hays is a big concern . All payments must be made by credit or debit card when applying for or renewing an ESTA at https://esta.cbp.dhs.gov The ESTA system accepts the following credit/debit cards: MasterCard, VISA, American Express and Discover. Your application will not be submitted for processing until all correct payment information is received. Hays Travel Ltd Designed for iPhone 1.0 72 Ratings Free iPhone Screenshots This app is to book your shifts if your organisation uses the MyHours workforce management system What's New Version History Version 1.24 - Fix for crashing issue on certain devices - Fix for issue amending shifts 07/01/2022 more , 14/12/2021 AWFUL They have 334 shops trading under their name, and most are independently managed businesses. I interviewed at Hays Travel (Leeds, England) in May 2022. We recommend that you take out appropriate travel insurance for your overseas holiday. Private transfers generally cost more than choosing a coach or shuttle bus transfer. If the airline you are travelling with has not been mentioned above or you are unsure how to proceed with pre-booking your seats, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. This required information includes your passport details and your contact information. We suggest you allow for plenty of time to get to the airport in case of heavy traffic. There is a $14.00 fee charged for each new or renewed ESTA application. Packages that include a flight element are financially protected by the ATOL Please note that the term Service Charge does not refer to us putting together a holiday package, it is our standard charge for the service of acting as booking agent. The standard of accommodation and board basis on an 'allocation on arrival' holiday are guaranteed. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. A Hays Travel spokeswoman said the third national lockdown and travel ban meant "the company had to act". Balances for holidays which are not currently cancelled are still due to be paid, or you could lose your deposit and pay charges according to the booking conditions. She said 388 staff affected by the closures would be offered "alternative work options" to . 11.5 If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Yes, you need a passport to travel and will be prevented boarding if you do not have one. This required information includes your passport details and your contact information. Please see below a list of tour operators, and how to quickly and easily pre-book seats with them for your forthcoming trip: If you do receive an ATOL Certificate but all the Packages that include a flight element are financially protected by the ATOL E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. However, the accommodation is allocated on arrival by the holiday company, and is subject to their terms and conditions. 16.1 Accommodation ratings are displayed as provided by the supplier. We are negotiating with them to try to speed things up for you. 11.3 Please note that ATOL protection is not available for flights with low-cost carriers or where your payment is made direct to airlines unless they are part of a package (see Where we are package organiser below). When travelling to the USA, what kind of currency should I take? If you dont have a Smartphone, you can call theNHS Helplineon119andask for a letterto be posted to you you must do this at least five working days after your second vaccination. not be ATOL protected. Shared on 28 August 2020. Hays Travel are currently ranked 24th for euros and 24th for US dollars in the UK. . If any of the travel services are not performed in accordance with the package travel contract and we dont put that right we may be liable to offer you compensation, but within the limits of the law and the terms of these booking conditions. How can I book multiple rooms for my holiday? Changes to incorrect spellings may or may not be allowed by the airline depending on their policies, and will generally be subject to an amendment fee. 16.2 Safety standards in some countries may differ from those applicable in the United Kingdom. 14. How can I book a seat with extra leg room? Recommended Provider (WRP) which means that as well as being one of the most highly rated holiday firms in our survey it has also guaranteed to offer a full refund, or free changes, if government restrictions mean you can't travel. 23. Since its beginnings in 1980, Hays Travel has grown substantially, but it's still focused on helping families and individuals plan exciting holidays. I am a British citizen, how do I know if I need a Visa to travel? For TUI or First Choice, click here to pre-book your seats. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. Registered Office: After contacting Hays Travel, he was told he would receive a refund within 28 days, but it meant he couldn't afford to pay for attractions - such as Top of The Rock - and was forced to ask. Hays Travel is the biggest independent travel agent in the UK, so certainly knows how to sort your holiday out for you. "Administration Fee for Supplier Failure Cover" (see Your Financial Protection below) Yes, you can make secure online payments by visiting the MY BOOKING section of the Hays Travel website. If you live in Northern Irelandand have been fully vaccinated, visit theNI Direct websitetofind out how to get proof of your vaccination status. Yes, we can often just change your whole holiday to the same date next year or an alternative date if required. Some low cost airlines now require boarding cards to be printed before check-in. This site is secure and the information will not be used for any other purpose than your refund. http://www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm. At the moment we are experiencing significant delays in receiving these refunds from some of our suppliers due to the volume of people requesting refunds. Hays Travel already think this new confidence boost is being well received by customers, reportedly seeing web traffic boom in the last month alone. Some requests cannot be guaranteed. If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. If you do not receive an ATOL certificate, then the booking will http://www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm. However, as package organiser we will be responsible for the performance of the travel services included in your package, irrespective of whether those services are to be performed other travel service providers (our suppliers). Multiple room bookings cannot currently be made on the website and must be made over the phone. For further details on how we store your details and how we use them, we recommend you click on the following link: https://www.haystravel.co.uk/privacy.phtml. In the fiscal year 2022, the revenue of Hays Travel Limited amounted to roughly 219.4 million British pounds. Son Gncelleme : 26 ubat 2023 - 6:36. If you have not heard back from us within the timescales quoted then please contact your local branch or agent where you originally booked your holiday. John Hays was the managing director of the Sunderland-based firm . If you need to organise a new passport, please allow plenty of processing time before your departure, although you can pay an additional fee to via the Post Office Passport Check & Send Service to expedite UK passport delivery. Britannica Quiz. I think my tickets are incorrect, what can I do? You need a passport to travel and will be prevented from boarding your flight if you do not have one. parts of your trip are not listed on it, those parts will not be ATOL Try to carry your medication in your hand luggage (airline regulations permitting), with a copy of your prescription. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. Unfortunately, from receiving inaccurate information to totally missing out on a holiday, customers have many complaints with Hays Travel. How do you decide which star rating to give each of the hotels on your site? What is ABTA and what does this mean for me? find out how to get proof of your vaccination status. It is advised to choose a sunscreen that protects against both UVA and UVB radiation from the sun. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. "Service Charge" a charge for the booking agency services we provide to you. Further information on the Code and ABTAs assistance in resolving disputes can be found at www.abta.com. Further information can be found at. How long will it take for my booking confirmation to come through? The Hays Travel Money Currency Card is the safest and easy way to take your money on holiday! Hays Travel has now refunded the amount. Restrictions may still apply to the country you're travelling to, and you may be required to wear a face mask on flights, cruise ships, and in resort. How do you decide which hotels to recommend on your site? invoices/tickets/Insurance policies) will be sent to you by post or email. The ATOL protection does not apply to all holiday and travel 12.6 Where we are package organiser, if youre in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK. Turns out, he was way off base. It may be a good idea to travel with a copy of your prescription. Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. The FCO advice is applicable for refunds on travel due in the immediate future, and we have been advised by the travel industry body, ABTA, that immediate means the next four weeks. also . https://www.gov.uk/hand-luggage-restrictions/electronic-devices-and-electrical-items. If you believe that any details on the booking summary (or any other document) are wrong you must advise us immediately as it may not be possible to make changes later, you may incur charges to make changes and it may harm your rights if we are not notified of any inaccuracies in any document immediately. If you live in Walesand have been fully vaccinated, visit the Welsh Governments website tofind out how to get your NHS COVID Pass. Hays Travel made the surprise announcement in October 2019 that it was taking charge of all of Thomas Cook's 555 travel agents across the UK, after the 178-year-old firm went out of business. Prior to that he worked for tour operator Vacations to America as product and partnerships manager after spending nearly 20 . An ATOL Protection Contribution of 2.50 per passenger is payable to the CAA on package bookings and this will be reflected on your booking summary as a charge for "ATOL fee". Not all airlines allow passengers to check-in online prior to travel. John Hays was the managing director of the Sunderland-based firm,. Flights Where can I find a copy of your Booking Conditions? 1. Hays Travel launched in 1980, at the back of Mr Hays' mother's shop in Seaham. Where can I find a copy of your Privacy Policy? All prices are correct at time of posting and are. All major currenciescan be ordered online via the Hays Travel website or are available from your nearest high street branch of Hays Travel. Please read them carefully as they set out our respective rights and obligations. And as part of the services they offer, you can order holiday money from them. ABTA 7. This advice is applicable for anywhere where US Dollars are accepted. Once the details are entered we will be able to process the transfer. 3.1 You will be required to pay a deposit or make full payment for your booking at the time of booking. My holiday is an 'allocated on arrival' holiday. Tap water is generally regarded as safe to drink in developed areas such as mainland Europe and America, especially in major cities and resorts. Visit the Destinations pages on the website for more information on the currency that is legal tender for country you are visiting. What luggage can I take on my hotel transfer? After registration, on arrival at your accommodation, you will be allocated a room. Passengers take full responsibility for their own luggage on all types of transfers. Make sure you allow seven days for the letter to be received. protected. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). Please ask us to confirm what protection may apply to your Can I change my hold baggage allowance once I have booked? The question of awarding star ratings is a difficult one. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. For more information about financial protection and the ATOL 10. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Both you and the new traveller are responsible for paying all costs we incur in making the transfer. They have cancelled, so you have a legal right to a refund in 14 days. Thats it. Uncover why Hays Travel is the best company for you. From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. 8. It may be necessary to reconfirm your flight with the airline prior to departure. We will then contact you to advise you of any cancellation charges and seek your consent prior to cancelling. How can I arrange assistance for my flights? If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their booking conditions (which may be 100% of the cost of the travel arrangements). If you choose to cancel your holiday earlier than this, the terms and conditions of your booking, including normal cancellation charges, will still apply. Please ask us to confirm what protection may apply to your Booking extra luggage allowance before travelling can save you money, compared to paying at the airport. Your contract will be with the individual suppliers and not with us. Standards and ratings may vary between countries, as well as between suppliers. Our responsibility for your booking It is your responsibility to ensure that you have the correct documentation to travel. Hide this message Skip to main content. GOV.UK . Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out. This information includes thecurrent entry requirementsfor the country youre travelling to as per FCDO (Foreign, Commonwealth, and Development Office) advice and also everything you need to know aboutCOVID testing packages,andproving your vaccine statusfor travel. We asked for a refund, instead. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL If you need to organise a new passport, please allow plenty of processing time before your departure, although you can pay an additional fee to expedite UK passport . Your individual hold baggage allowance will vary depending on which airline you are flying with; whether your flight is short or long haul; or whether you are taking a package holiday or flight only. If you do not travel with the correct documentation, you may not be permitted to board your flight. Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below. scheme. It is free to use in millions of locations worldwide where Mastercard is accepted the HTMC is accepted ! More information can be found by visiting the following government website link: Flight arrival times are "To Be Confirmed". 4.1 When making your booking we will arrange for you to enter into contracts with the suppliers (tour operator, airline or other supplier) named on your booking summary. There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK. Building Work Hays Travel have partnered with Collinson Group to help you with the testing process. Will I get a refund? Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our obligations to you are affected by any circumstances which we or the supplier of the service in question could not have avoided even if all reasonable measures had been taken.
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