Got us a great deal on our tickets love this company. Wed, 11 May, 2022 at 5:09 PM. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com Thank you. Vivid seats are scammers. We are absolutely sorry to hear what you experience. It told me the section of the tickets but not the exact seat numbers. Her personality was fantastic and the whole experience was just perfect. Vivid Seats Review for February 2023 | Best Ticket Brokers Send us a DM on social media. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop Tickets to Aint to Proud Stage Play in West Palm Beach. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. The second time was one of my worst experiences trying to buy event tickets. Shame shame for all the people you have messed with and hurt. The staff are even more amazing. I was unsure on how this all worked. What kind of scam is this? I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. I asked to speak to the manager, told me there was no one above him. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Well the day before the game which was 4 hrs from my home they quit responding to me all together. I did not get what I paid for. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. Ticket Listing Information 9. BS. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. Vivid Seats ranks 30th among Tickets sites. Going to more events with Vivid Seats gets you to more events. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Vivid charged me 78 dollars for a 30 dollar ticket. He reassured me of any concerns I had and was very patient with me. Vivid Seats denies these . and then vice versa on the inventory thing. I ordered premium tickets for the orchestra section. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Ratings and Reviews 4.6 out of 5. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. I called before the event and after. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Vivid Seats Reviews Ticket master from now on! You advised that you arrived at 7:50 PM. Purchased parking for the Super Bowl. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. I bought my tickets 5 months before the show. Full refund and apology for lack of ticket delivery. Customer identification can be provided if needed. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. I do expect a responce and an apology for this overcharge. I will always use vivid seats when getting my tickets. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. He was very knowledgeable and courteous. 5 Weeks later changed their policy!!! We appreciate you bringing this matter to our attention and will be following up with you again soon. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. Our content is intended to be used for general information purposes only. I have read many many complaints about the 'fake' guarantees. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. 100% buyer guarantee. Vivid Seats ranks 27th among Tickets sites. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. It is a safe and secure process. Vivid Seats Pay & Benefits reviews - Indeed Report as inappropriate. That clearly didn't happen bc I received NO TICKETS! She knew exactly what I needed and arranged to have it. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. It went to automated system and never got a person to talk to. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Despite very different reviews, the site is very popular not only in America but also abroad. The. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Thank you Amanda. No refund offered!! I could not attend. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. How reliable is vivid seats? Explained by Sharing Culture Full refund and apology for lack of ticket delivery. A. We are all set now and appreciate her cheerful assistance. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. only our *Volume Resellers* are allowed to re-sell tickets. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Kept telling me same blurb about it was my fault, not his, no refund, etc. The request was put. You are paid through PayPal after the event occurs. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. GAME WAS NEXT WEEK. We absolutely value your feedback and apologize for the stress this may have caused you. From over pricing. 2. Angel P helped me out. We are filing fraud with the bank and reporting to the bbb. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. All for the seller, not for the customer. Will be buying more tickets from them in the future. I have put in calls, live chats and emailed customer support. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. Group tickets DO NOT need to have electronic tickets. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews They made me jump through hoops to get my money back. Verification can help ensure real people write reviews about real companies. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. One can only hope these ticket monopolies will be better regulated in the near future. Over 100 million tickets sold. We value your privacy. . Its location on this page may change next time you visit. Desired outcome: I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. What are "Email Delivery" and "Instant Download" tickets? The seller sets the ticket price. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Click here to get notifications about new complaints of Vivid Seats. Vivid seats has been getting scammy lately. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Desired outcome: Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard Had rented a room just for this event. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. He was very polite, professional, kind, and made the process very easy! We understand it's frustrating when events are postponed. We assure that you and your partner will be able to sit together. The company was founded in 2001. I do expect a responce and an apology for this overcharge. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia Vivid refused a refund! They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. There was not enough time to even get to the venue. I specifically chose a section my whole group is in. Vivid Seats provides a "100% buyer guarantee." So what happened here? they are all the same basically. I then twitted Customer Service and again advised these were upgrade. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. 2023 Trustpilot, Inc. All rights reserved. I then I received an electronic transfer notification which I followed through on. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Scammed!!! Good Grief. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. Just another company who still made money over COVID. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. First time using Vivid Seats to get tickets. Ticket resale limitations; prohibition; exception. Is Vivid Seats Legit? Review, Comparison & Alternatives VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? They take your money, and you have no valid tickets. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Thank you, you have successfully subscribed to our newsletter! I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. She says no digital. I feel sorry for other customers who have lost a lot more money than we did. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. He'll be heartbroken. All they say is their sry, well so am I! Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber I highly recommend purchasing tickets from a verified seller on Vivid Seats. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Vivid Seats gets you the best seats in the house | CNN Underscored I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. The agent will be able to grant you a refund if your scheduled event has been canceled. Vivid Seats - Fraudulent agreement / promises made for a full refund Then allows the seller to change the date to the day of the event. The site didn't show the total of $632.10 until after I purchased the tickets. How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO Patient, reassuring, and kind -- why I will use this entity again! I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. UNLV Rebels at Utah State Aggies 2x Football Tickets. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. My experience is consistent with those reported on BBB. He checked several times and assured me that the seats were handicap. Takes no accountability for a time glitch that had us go to a show at the wrong time. Your transaction is secure, and you also get a full refund for canceled events. First received an e-mail asking me to call because there was an issue. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. This changed due to Covid, but we did not get a refund because it was getting rescheduled. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Tickets were electronic via phone. There were plenty of open spaces, but I wasnt allowed in. Explain your situation and why you wish to receive a refund. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. Please do not purchase tickets through Vivid Seats - Tripadvisor You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. That is a lie. The insurance was $65.82. These were sold from the originator which means there's no reason they couldn't have been refunded. Top 2,652 Vivid Seats Reviews - ConsumerAffairs I had to purchase four more tickets that were handicapped seats from the venue. We spent $700 and had our experience ruined for really no good reason. Sellers can choose the price for their tickets and modify them at any time. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. I never used them before but I know many people who have. The moment you hit submit, they have your money and will not refund. However, no matter what link they have provided I cannot access these tickets. Most complaints are from ticket billing and delivery issues. I had to buy either 1 or 3. Credit care company is stating they rejected my dispute because all sales are final. Vivid Seats Reviews | Shopper Approved He was quick to answer my questions and quick to book my tickets. Vivid Seats Culture | Comparably The latest review was 2 months ago. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Don't EVER use vivid seats for any purchases. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. I just want the Tickets I spent over 2 thousand of my hard earned money on. All I got was a run around, excuses, and finally no response what so ever. As of Oct. 13th 6:38 pm I am unable to access my tickets. Well start sending you the news you need delivered straight to you. Is SeatGeek Legit? I would like to warm people to avoid buying tickets through Vivid Seats. I feel that you overcharged me. + the only ticket rewards program around. Ordered tickets for Gary Allan concert last September. 3 for $533.58. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Cancellation Policy : Vivid Seats Customer Support I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Never received tickets or a refund let alone even an apology. Request to speak to a Vivid Seats agent. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. Called customer service and she said we have to fill out a form and wait. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Here are 8 tips for writing great reviews. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Desired outcome: If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Vivid Seats. Dial 833-228-5143. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Looking for the best way to buy and sell mobile tickets? I had an expensive ticket to the Garrison Keillor show at Red Rocks. Claim it and get a lot of features. Was not able to get in with those tickets I paid for. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. They are aware of this issue. Home | Ticket Purchase Settlement It asked how many tickets I wanted which I selected two. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. I thought maybe that was the seller. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. This will help us to determine next steps. 10.1K Ratings. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Long story short I never received the parking pass and had to pay in full at the gate. 3 for $533.58. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. Refunds can only be granted in the event a show is cancelled. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Working at Vivid Seats | Glassdoor Agreed! How has everyone's experience been with Vivid Seats? : r/phish - reddit That means the seats were $351, not $264. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Complaint about Vivid Seats? File now, we help resolve it! When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". I beleive he explained everything I needed to know, in detail. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. I had listened to his show on the radio (and bought many of his books) for many years. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories.
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