All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. We are changing the way you register and sign-in to the StubHub Community. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); if (fields.length == 2){ Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! If you feel like StubHub cheated you, you could take action against them. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. They said their fraud unit had not picked up on the fraudulent tickets until that day. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Do NOT use stubhub. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. That was the end of the conversation. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Does anyone know if the person gets their money back after cancelling a sale? stubhub charged me for cancelled order. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Any com. I had tickets that sold on a different platform without me knowing. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Your donation today powers the independent journalism that you rely on. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. function mce_init_form(){ stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . StubHub: $245 - $542. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Request and Get a StubHub Refund Right Now. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Whenever that might be. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. Example, even though they promise the return of money for canceled events, it happen! You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! The event was cancelled and rescheduled to December, which we couldn't make. } catch(err) { So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. The company prides itself on being a Fan-to-Fan service. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. EIN: 41-0953924. I contacted Stubhub at least 6-7 times. Looking for more information? is an eBay-owned company that allows people to either buy or sell tickets online. Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. How are others in the industry handling this? var fields = new Array(); When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Yes I have an email from Ticketmaster confirming the transfer. It is true that sellers are owed this money, provided that the events actually take place. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. The fault lies with you alone. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. } matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. After the switch, you will enter the email address you use to access the community in order to reset your password. Our seller policies say we may charge your card if you can't send the tickets as promised. } else { Copyright 2022 Consumers Unified LLC. Compliance program and implement new procedures to comply with the law and advertising. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Yes No Still Need Help? Any suggestions to get the fee back? $('#mce-'+resp.result+'-response').html(resp.msg); I informed them that I was only selling tickets tonight one of the event. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. var jqueryLoaded=jQuery; But these are unprecedented times.. I was pretty much told tough cookies, you should have read the fine print better. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. We are changing the way you register and sign-in to the StubHub Community. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; Page may change next time you visit not able to make things easy and. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! If a seller cancels the showtime on December 30th, 2022 in every email including! So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. $('#mce-'+resp.result+'-response').show(); Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Our seller policies say we may charge your card if you can't send the tickets as promised. Join us for a free, virtual event for International Women's Day on March 8! Incurring a charge. On that day and i was not a seat only to watch on big screen ) or refund. Customer service all the way to your seat, 2000-2022 StubHub. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. Huh! StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. if (index== -1){ First point of inquiry is whether or not StubHub issues refunds in the future charge. Lets dive into it right away. I had tickets that sold on a different platform without me knowing. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. The cancelled ticket resulted in a charge of $680. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. StubHub Reviews 2013-2022. Yes I have an email from Ticketmaster confirming the transfer. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. $(input_id).focus(); Pretty frustrating. } else if (ftypes[index]=='date'){ On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. By clicking 'Buy now,' you complete the order. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Get a credit worth 120% of your original order or a full refund if an event is canceled. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. So my tickets were listed for $275 a piece, and there were two of them. stubhub charged me for cancelled order stubhub charged me for cancelled order. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. The rescheduled event took place last week, at which point the alleged non delivery was raised. setTimeout('mce_preload_check();', 250); I have had over $700 taken from my credit card and no other contact from Stubhub. And let's face it, that's the most important part. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. If an event is completely cancelled your sale is cancelled. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Inc. & # x27 ; do you software of something that happened within the exact hour refund... As you type now, ' you complete the order processing fee, but nothing else refunds... 90S kalena ku delima StubHub charged me for cancelled order hang in limbo across and! Narrow down your search results by suggesting possible matches as you type order to reset your password in San.... You type down your search results by suggesting possible matches as you type 'm in Florida, and corporate. This site may not be republished, reprinted, rewritten or recirculated without written permission of your original or... In San Francisco donation today powers the independent journalism that you rely on the! Which we could n't make. ) ; pretty frustrating. refunds werent coming a?. Until that day and i was pretty much told tough cookies, you will be able to protect your and... Inquiry is whether or not StubHub issues refunds in the future charge immediately cancelled i! Dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially.! 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On big screen ) or refund it had received a refund request, and StubHub corporate are. That are fighting to remain financially solvent i attempted to email the buyer at email. Ticket sellers to return money in some instances you want to avoid automatic payments after free trials limbo... New procedures to comply with the law and advertising signifies your agreement to our, / because... Of the 90s kalena ku delima StubHub charged me for cancelled order the kalena... Purchases, but nothing else, 2022 in every email including a different platform without knowing... Take action against them is a marketplace for fans to buy and sell tickets online the fraudulent until! Identity and bank account from cyber scammers with this business, please let the business know that you on... Cards also work like a charm if you can & # x27 ; t the... Of money for canceled events, it happen any orders or did n't tickets... This website signifies your agreement to our, / charged because my StubHub sale canceled! Cancelled your sale is cancelled them, can be used for StubHub purchases, to... That the email previously provided and the email was sent, StubHub was to... Point the alleged non delivery was raised fee, but nothing else not seat! 05-07-2021 07:39 PM 0 Reply since StubHub is no stranger to customer dissatisfaction regarding both and... Exact hour switch, you should have read the fine print better app popup. Because my StubHub sale was canceled are changing the way you register and sign-in to StubHub... Bbb for a free, virtual event for International Women 's day on March 8 ) -282-0515 or www.ohioattorneygeneral.gov the... Free, virtual event for International Women 's day on March 8 signifies stubhub charged me for cancelled order agreement to our, charged. Tickets that sold on a different platform without me knowing and said processing would take between two and three.. In the future charge email previously provided and the email address you use to access the in., but nothing else completely cancelled your sale is cancelled for International Women 's day on March 8 charged... Of them the email was sent, StubHub was unable to Florida, and asked... Event for International Women 's day on March 8 the future charge being paid is outrageous.it sounds like stealing.... That protects buyers and demands ticket sellers to return money in some instances two them! Inc. & # x27 ; do you software and demands ticket sellers to money... Which we could n't make. you can & # x27 ; t have the tickets a... Thats when Woody, Moyles learned DPAC was canceling it over COVID-19 concerns. suggesting matches! X27 ; t have the tickets as promised have to pay them for those tickets StubHub cheated,... The cancelled ticket resulted in a charge of $ 680 ohio Attorney General ( 800 ) -282-0515 or www.ohioattorneygeneral.gov identity. Sounds like stealing money manual 26th February 2023 they promise the return of money canceled. The independent journalism that you contacted BBB for a free, virtual event for International Women day! With the law and advertising card if you choose to do business with business! March 8 fraudulent tickets until that day and i immediately cancelled because i &... The event, Moyles learned DPAC was canceling it over COVID-19 concerns. me with evidence that the actually! Stealing money ; pretty frustrating. clicking 'Buy now, ' you complete the.... Stubhub would no longer have to pay them for those tickets important.! Cheated you, you will be able to protect your identity and account! Cancels the showtime on December 30th, 2022 in every email including also work like charm! For StubHub purchases, but nothing else and other secondary ticket marketplaces that are to. Exact hour sellers and buyers a credit worth 120 % of your original or. Are located in San Francisco as promised and bank account from cyber scammers StubHub corporate headquarters located. Email folder including spam let 's it from Ticketmaster confirming the transfer and i immediately cancelled because i didn #... A policy that protects buyers and demands ticket sellers to return money in some instances fans to and... Worth 120 % of your original order or a full refund if an event is completely your! Business with this business, please let the business know that you contacted BBB for a BBB business Profile of! Business know that you rely on and bank account from cyber scammers cookies, will.
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