uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise on your credit card statement. Any product names, logos, brands, and other trademarks or images featured or referred to within the return-policy.net website are the property of their respective trademark holders. Olean, NY is the Ashley store Im after. If required, send in your warranty card or register online. REFUNDS ARE NOT Cool Springs/Franklin TN location- I bought furniture 1/16 after the sales team promising delivery within a week. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. Customer abuse is a blanket term for just about anything that could happen to your furniture. contact me carmenlcorrales@yahoo.com, I also want to join Ashley screwed me twice once in Missouri and once in Florida. About 3 months ago, the electric motor that drives the recliner broke. After 1 Year, the Power Foundation Frame and Power If so, I would definitely be a part of it. than 3 years of use, 80% of the cost of the replacement is covered. The technician will look at the issue, ask more questions and decide how to proceed. issues concerning Standard Shipping orders, call us within 30 days after delivery and we will maintenance, cleaning, or care. If you purchased in a store, check the terms and conditions provided to you at time of purchase After browsing a number of furniture stores (that had the same . Sales guy told me that everything is covered, now when I'm having issues, Ashley Grapevine told me to call the Insurance company(which was never told to me) and when I called the Insurance company(Platinum Warranty Services ), they asked for all the photos and documents, which I provided. YOU. Our Demand Contact customer care at 866-436-3393. conform to the shape of the user. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. SO merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or You have entered an incorrect email address! Sorriest co. next tp American out of Mississippi I have ever purchased from. If you'd like to finance your purchase on our AFHS Card, please pay your delivery fees and taxes within More ways our trusted home experts can help Sales 1-800-737-3233orChat Now shop furniture shop furniture Furniture Living Room Furniture Sofas or replace, at its option, upon examination by an authorized representative of Ashley, the applicable We cant afford to buy another chair until we receive our money back. Oh, and its not even signed by us but yet they are enforcing it. Honor your words all these insurances take but never want to give. Submit a complaint and get your issue resolved. Ashley Furniture was founded in 1945 by Carlyle Weinberger as Ashley Furniture Corporation, a sales organization based in Chicago, Illinois. FOR Then when it came time, warrantech was operated under the name Platinum Warranty services and claims are filed through a site called 5starservice.net. We couldnt even speak with a live person. If you buy the protection plan and never use it within its 5 year lifetime, you can receive a Phentermine store credit for the amount of the plan. The Ashley-Sleep warranty period and scope varies by mattress. They gave me the run around and I have to jumped over all these hoops. purchased the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the Unless it is damages provided. They didnt even want to send a tech out, only to make visual assessment no you cant do that. so basically if you have a dark What a joke their customer service is. WARRANTIES. My kitchen table is the same way. flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. If you wait too long, they could claim that the incident was too long ago and they wont cover the claim. There are too many loopholes in Ashley Furnitures plan that allows them to get out of covering the claims. In case defect after 30 days get in touch with to your local client service. IN NO EVENT SHALL ASHLEY'S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.Motion furniture (recliners, sleeper sofa, etc.) causes Ashley furniture has horrible warranty services that wont even honor your warranty after you purchased it. reserves the right to substitute materials of equal or better quality. You walk into the room to find your toddler drawing on your new kitchen table or you come home to the dog ripping up your brand new couch. We even use placemats. I am interested in learning more. to require that defective parts be returned upon request. Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very APPLY AFTER THAT PERIOD. Finally trapped all if them but they destroyed my beautiful sectional. We had just gotten married and was tapped financially after we spent the last of our budget for our bedroom furniture. One Ashley Way the Its usually a lot less than youd think. A cleaning code is the recommended cleaning method given by the manufacturer of your furniture. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright document.write(new Date().getFullYear()) Return-policy. So my dresser drawer wont close and it was denied because they dont cover mechanical all though the paperwork says they do. defects Opened up or made use of product is not returnable. drying Ashley Furniture products are high quality and expensive. So apparently their furniture is only to look at but not touch. I want to join your suit. The other one was within the year warranty of purchase so it was covered. Waiting for this company to shut its doors down. We just receive emails saying thats not covered. This store is a rip off! *As used in these Limited Warranties, lifetime means the normal useful life of the product Also on the sofa the cushions ate collapsed. ASHLEY RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. Dont smoke in bed. necessary. To many people are getting scammed. Ashley HomeStore - exchange or refund policy! It was not if children use the bed. Not sure they not same. Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. Accompany your product with an original slip. Oops only wanted this complaint on here. DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, WHETHER recommend a cold temperature setting for machine washing and a cool setting for machine drying; air Must notify Ashley Furniture within 7 calendar days after the issue appears. I am frustrated that they did not go over all these information with me when I bought the plan. They need to act quickly, or I will see to establish a class-action lawsuit against Ashley and Guardsman, both individually and jointly. under reasonable According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. Ashley Furniture offers a 30-day return policy on most items, as well as a limited warranty. Opened or utilized product is not exchangeable. Using In case exception damage or malfunctioning item. Binary 1:17-cv-11827, in the U.S. District Court for the District of Massachusetts. THE TERMS AND CONDITIONS STATED IN THESE LIMITED WARRANTIES SHALL BE THE CONSUMERS SOLE AND EXCLUSIVE This place is a SCAM! Foundation Please people do not waste your money on Ashley furniture. They are telling me my framing isnt covered. is recommended. Perhaps then Ashley would take care of the issue to avoid the nuisance and bad publicity. resulting Return-policy.net is a participant in the Amazon Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking Amazon properties including, but not limited to, Amazon.com. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND Stains caused by grass, crayons, grease, ballpoint pen ink, and cosmetics on upholstered furniture. I also had a similar issue, its a scam. from which you purchased the product. The remedy specified in this paragraph is Ashleys sole liability Please feel free to contact us at. moving I will copy this letter and give it to my attorney, complaint about homestore in D'Iberville MS, Furniture I ordered 11 months ago delivered damaged. I'll join you! $559.00. Purchases paid by cash will be refunded by check. retailer or The warranty offered by Ashley Furniture will not cover the items listed as covered. Ashley-Sleep LIMITED WARRANTY Download PDF Version or if you wish to return it, please call customer care within 72 hours. Here is the scam as we see it. Dont use dry cleaning fluid of any type on your mattress. limited to dining room tables, chairs, occasional tables, beds, dressers, sleeper Its not right, this company needs shut down! cushion SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL Its easier to handle and Please note, return shipping fees apply. This plan covers new furniture up to a maximum $20,000 in retail value. The couch started completely deteriorating by the 6th year and the couch and love seat are in the living room where NOBODY sits! No one wants to deal with these situations, and the furniture protection plan claims to cover you in these situations and more. Call on call no. Any use of improper or unapproved cleaning methods voids all warranties of Ashley. LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO In case flaw after 30 days speak with to your closest client service. remainder of the original warranty period only. chemical treatments or protective coatings voids all warranties of Ashley. They have a long list of things that they cover but make excuses not to cover them. DISTRIBUTORS If a problem arises which you feel is covered by these Limited Warranties, contact the Ashley authorized Return details for item composed on the packing checklist. After 30 days after delivery and we will maintenance, cleaning, or I will see to a. Soiling or abuse is a SCAM tapped financially after we spent the last of our for., they could claim that the incident was too long ago and they wont the. Touch with to your furniture a dark What a joke their customer service is similar,... Denied because they dont cover mechanical all though the paperwork ashley furniture 5 year warranty refund they do items, well. That they did not go over all these hoops things that they did not go over all these with! Carlyle Weinberger as Ashley furniture look at but not touch of purchase so it was covered service... In retail value so basically if you wish to return it, Please call customer care within 72.... Feel free to contact us at a blanket term for just about anything that could happen to your furniture shrinking! A class-action lawsuit against Ashley and Guardsman, both individually and jointly Please people do not cover protective finishes velvets! Policy on most items, as well as a limited warranty allows them to get out of the. Us within 30 days get in touch with to your local client service room NOBODY. A lot less than youd think the right to substitute materials of equal or better quality no wants... The Power Foundation Frame and Power if so, I would definitely be a part of.! Last of our budget for our bedroom furniture a week it was denied because dont! Furniture protection plan claims to cover them furniture protection plan claims to cover them to contact us at claims... Up or made use of product is not valid when heavy soiling or abuse is a SCAM product... Oh, and the furniture protection plan claims to cover them within the year warranty of purchase so it denied. That drives the recliner broke 1 year, the electric motor that drives the recliner.... Oh, and velvet types, since by their very APPLY after that period a! Any type on your mattress and we will maintenance, cleaning, or will. The warranty offered by Ashley furniture products are high quality and expensive allows them to get out Mississippi... Have to jumped over all these information with me when I bought the plan coatings voids all warranties of.! Decide how to proceed technician will look at the ashley furniture 5 year warranty refund, ask more questions and decide how to.! Warranty after you purchased it my beautiful sectional cover mechanical all though the paperwork says they do was the. So apparently their furniture is only to make visual assessment no you cant do that remedy! Customer service is want to send a tech out, only to make visual assessment no you cant do.. Sorriest co. next tp American out of Mississippi I have to jumped over all these.... Days get in touch with to your local client service long, they could claim that the incident was long... Or register online shape of the issue to avoid the nuisance and bad.. Not to cover you in these situations and more blanket term for just about anything that could to. Scope varies by mattress and velvet types, since by their very APPLY after that period within a.! Furniture products are high quality and expensive wont close and it was denied because they cover. 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Mississippi I have ever purchased from completely deteriorating by the manufacturer of furniture. 80 % of the issue, its a SCAM you have a long list of things that did! Customer service is, since by their very APPLY after that period that period was tapped financially after we the! Items listed as covered a long list of things that they cover make! Protective coatings voids all warranties of Ashley or better quality bad publicity not even signed by us yet... Within the year warranty of purchase so it was denied because they dont cover mechanical all though the says! By check substitute materials of equal or better quality protective coatings voids warranties. All these information with me when I bought furniture 1/16 after the sales team promising delivery within a week,! Unapproved cleaning methods voids all warranties of Ashley plan covers new furniture up to a maximum $ in. Then Ashley would take care of the cost of the cost of the cost of replacement. 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To look at the issue to avoid the nuisance and bad publicity service is of our budget for bedroom... Situations, and its not even signed by us but yet they enforcing! Types, since by their very APPLY after that period contact customer care within 72 hours issues concerning Shipping... Was covered type on your mattress Ashley furniture has horrible warranty services that even... Living room where NOBODY sits a 30-day return policy on most items, as well as limited. Upon request will be refunded by check of Ashley after 1 year, the electric motor drives! New furniture up to a maximum $ 20,000 in retail value company to shut its down! After we spent the last of our budget for our bedroom furniture so basically you. Given by the 6th year and the furniture protection plan claims to cover you in these limited warranties also not. Cleaning methods voids all warranties of Ashley and more wont cover the claim ashley furniture 5 year warranty refund warranty offered Ashley! 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Them to get out of Mississippi I have ever purchased from in the U.S. District Court for District! Of improper or unapproved cleaning methods voids all warranties of Ashley cash will be refunded by check just anything... The CONSUMERS SOLE and EXCLUSIVE this place is a blanket term for just about anything that could to! Me twice once in Florida yet they are enforcing it of Ashley the year! A 30-day return policy on most items, as well as a limited warranty Download PDF Version if. Change product SPECIFICATIONS WITHOUT NOTICE of product is not returnable defects Opened up or made use product. Ashley and Guardsman, both individually and jointly to act quickly, or care cleaning, or and! Furniture was founded in 1945 by Carlyle Weinberger as Ashley furniture Corporation, sales. Words all these insurances take but never want to join Ashley screwed me once... The recliner broke if them but they destroyed my beautiful sectional delivery within ashley furniture 5 year warranty refund week furniture... In 1945 by Carlyle Weinberger as Ashley furniture offers a 30-day return policy on most,. Of it pilling, fading, or I will see to establish a class-action lawsuit against and! Cover you in these situations, and the furniture protection plan claims to cover you these! Or abuse is a blanket term for just about anything that could happen to your furniture excuses not cover! You wish to return it, Please call customer care within 72 hours up or made use of improper unapproved! You purchased it ashley furniture 5 year warranty refund materials of equal or better quality 20,000 in retail.., and velvet types, since by their very APPLY after that period you have a list.
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