Refunds - Any change to this itinerary may result in a fare increase. I was still booked through 3/17/2020, and by then COVID had started to shut down the whole country. "And please also hear that I'm truly sorry," he said. padding-top: 5px; I was affected by the cluster @@@@ of southwest. ORLANDO, Fla. - Southwest Airlines CEO Bob Jordan said he was "truly sorry" for the flight delays and cancelations that have stranded passengers and Southwest employees at airports across the country, including at Orlando International Airport, following a winter storm over the Christmas holiday. The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers' holiday travel plans. } (according to the dollar amount). For all questions pertaining to flight credits, please reference the flight credit FAQ page. A few minutes after the aircraft was back at the terminal we were informed our flight was cancelled. You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as EarlyBird Check-In or Upgraded Boarding. Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. The flight was booked on January 5th before COVID had hit the US. Information constitutes acceptance of our Terms and Conditions. That includes backup flights on other airlines, rental cars you booked to get home, meals, hotels, or any clothes and supplies you purchased because your bag was lost by the airline. There is information in the previous heading. Both you and the recipient will receive a confirmation email. Your email address will not be published. A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. How do I know if I have a Transferable Flight Credit? Find the right card for you. Is there a cut off date? We also prohibit access to certain obscene or offensive content.. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. } They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. @chgoflyerhas been all over this issue and may be able to provide better information . If you decide not to travel, our normal cancellation policy applies: Important:If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, the value of Business Select or Anytime tickets will automatically be converted to a Transferable Flight Credit. )"; What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? As of now, there is no way to add them to the account tracker. border: 0; What happens if I do not have a Rapid Rewards account? width: 1px; 2023 Southwest Airlines Co.All Rights Reserved. Find travel funds available on the top, and click on the View Details link. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. Additional troubleshooting information here. Opens new window. Additional troubleshooting information here. No, EarlyBird Check-In is non-refundable. Southwest said in a statement Tuesday afternoon that it's on track to deliver nearly all baggage lost during the meltdown by midweek. Unless you can actually fly before the 18th you're out of luck. Southwest's new enhancement to tracking Travel Funds, This post contains references to products from one or more of our advertisers. padding-left: 30px; For Anytime orBusiness Selectaward travel reservation: the points used for booking will continue to beredeposited tothe purchaser's Rapid Rewardsaccount,and any taxes andfees associated withthe award travel reservation will be converted into a flight credit for future use. Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . Supplier Information; Careers Opens new window. Southwest initially extended expiration dates on travel funds during the pandemic. Which fares include the Transferable Flight Credit benefit? "We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.". Getting a refund is one of the few rights travelers in the U.S. have when airlines cancel flights. Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. } text-decoration: underline !important; Canceled. A family of four in NY City for Christmas was not cheap. I was out of expenses for everything clothes, hotel, rental car, etc. When you need to cancel a trip booked with an eligible fare Business Select, Anytime, and Wanna Get Away Plus your flight credit (that is, a credit for the original dollar amount paid for that fare) can now be transferred to a fellow Rapid Rewards Member1 who may wanna get away. Watch the video below to see how Transferable Flight Credit works. If Southwest cancels your flight, EarlyBird Check-In will be refunded. } The airline automatically extended the validity of the 2022 Companion Pass by another month, giving travelers whose BOGO flight pass was set to lapse at the end of December through the end of January. Opens new window. To request a flight refund,. Youll see a place to enter the flight credit information just above the credit card and billing information on the payment page. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { I havent received any automated response or anything! /* Air CheckIn Banner Button Fix */ File a complaint against Southwest directly with the DOT. That is what I did so that I could submit asap. width: 273px; SPS tickets can be transferred on Southwest.com and the transfers must be to other employees within the organization. For those Customers who submitted receipts, we are reimbursing reasonable expenses incurred as a result of the disruptions including meals, hotel accommodations, and alternate transportation., Approved reimbursement payments will be sent either by check or Hyperwallet, a PayPal service contracted by Southwest to make the distribution of approved Customer payments easy, efficient, and convenient. A portion of our airfare was paid with travel funds from . mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. bottom: 200px; See more benefits of being a Rapid Rewards Member. } .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { )"; } I purchased the flights with gift cards ( I purchased gift cards using my bank debit card) and they say they can not give me my money back. Thus we were not only not able to make flight to meet requirements and finishing using the 2022 Companion pass I have now been told 3 times because I did not have a flight on December 23rd or any other day canceled that I do not get the extension for use of the Companion pass not the ability to use the extension to gain the 6582 miles still needed for 2022. No problem right? Promotional Companion Pass valid through 2/28/2024. Additionally, you must have booked your flight through Southwest and paid for it with a credit or debit . But in an announcement on July 28, 2022, the airline announced that Southwest flight credits no longer expire! Still have questions? I know that I've failed to try and use them (for a year) and will now have to cough up 100 bucks to get them extended. When I did that, these travel funds were applied to that trip. Check your DNS Settings. But with the anticipated volume of those requests, Southwest executives told reporters last week that it will likely take several weeks to process refunds and reimbursement. left: 278px !important; Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative. Log into your Southwest Rapid Rewards account . Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. We will also consider reasonable requests for reimbursement of meals purchased during flight delays that are within our control of three or more hours and/or Southwest-initiated cancellations that are within our control that result in a wait of three or more hours for a flight at the airport. I need my money back, they cannot get away with this. We want to obtain travel insurance, with our primary concern being the Cancel For Any Reason provision. On its website, Southwest said it would "honor reasonable requests for reimbursement for meals, hotel, and alternate transportation" for those who incurred additional expenses as a result of impacted travel. Transferable flight credits are just one of the many benefits that you can enjoy when you book with Southwest. Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. They did reimburse the flights. For domestic flights, that can be up to $3,800, according to the DOT. How will I know if my transfer was successful? color: #636363; Other cancellation and refund considerations and expense reimbursements. I have contacted SW via every possible contact method. Plus, your own feed of TPG content. font-weight: bold; If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts via Email Us on Southwest.com. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. Look Up Travel Funds. 50.31.1.187 It started with a historic winter storm, but Southwest's problems spiraled into a nearly weeklong operational catastrophe while other carriers were flying smoothly. Check your DNS Settings. But a week later, Southwest still hasn't publicly said how much it will cover: The airline has repeatedly declined to address Thrifty Traveler's questions about what costs it will consider reasonable.. After about 2 hour delay waiting inside busy airport with no where to sit down we were allowed to board the plane. #1. white-space: normal; With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. . After waiting 2 months for a reimbursement for expenses incurred due to my luggage not being available for boarding my cruise. /* Fare chart comparison flyby */ Its easy to see whos business they value more. For this. Do Not Sell/Share My Personal Information. Once on the plane we had to continue to wait for the crew member. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { Southwest Extends 2022 Companion Pass & Status. This is not the page you were looking for. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. The plane was pushed back from the airport and safety rules was explained. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { 2023 Southwest Airlines Co. All Rights Reserved. Plus,. Hyperwallet allows Customers to select their method of reimbursement and has options including PayPal, Venmo, the Customers bank account, bank card, paper check, and MoneyGram.. What information is required to transfer the Transferable Flight Credit? DoNotPay Can Secure Your Southwest Ticket Refund See My Account for flight credit expiration dates, if any. The good news is that Southwest does offer travel funds refunds in certain situations. If I purchased a ticket prior to May 17, 2022, and cancel it on or after May 17, 2022, is my reservation eligible for Transferable Flight Credit? Click to reveal Then I was told that Southwest is not reimbursing me for my hotel stay or the rental of the vehicle. There is information in the previous heading. payment.If the UATP card was used to pay for the Southwest Airlines flight, the refund will be made to the UATP card. 2023 FOX Television Stations, from FRI 12:00 PM EST until FRI 7:00 PM EST, Coastal Volusia County, Inland Volusia County, Northern Lake County, Southern Lake County, Seminole County, Orange County, Osceola County, Man accused of killing daughter, 3 others in Brevard County shootings, Kylie Jenners ex Travis Scott nightclub incident: New York police investigating alleged bar brawl, SpaceX Crew-6 launch: 'All systems are looking good' for liftoff from Florida, West Virginia governor signs new carry bill, allowing for guns on public college, university campuses, Prince Harry and wife Meghan asked to vacate royal home in UK, Matanzas High student to be charged as adult in attack against teacher's aid: court docs, New charges filed against teen accused of killing Orlando journalist, little girl in Pine Hills shooting spree, Tied together through tragedy: 2 families of Pine Hills shooting victims meet, Matanzas High teacher's aide allegedly attacked by student says 'I never took the Nintendo Switch from him', These 3 Florida roads are among the deadliest in the U.S., report shows. Southwest Airlines Co. All Rights Reserved. May not be available for the full duration of flight. And the burden lies on travelers to submit the paperwork and follow-up to get some money back from Southwest. PLEASE NOTE: A verification email will be sent to your address before you can access your trial. Can I receive a reimbursement? This material may not be published, broadcast, rewritten, or redistributed. How to reprice a flight when the fare decreases, Southwest Travel Fund reader mistake story, Battle of the Airlines: Why I think Southwest Airlines is the best, Do Not Sell or Share My Personal Information. 1-800-435-9792 to speak with a credit or debit actually fly before the 18th you & # x27 re. You and the burden lies on travelers to submit the paperwork and follow-up to some.... `` longer expire Southwest cancels your flight, EarlyBird Check-In will be.... The airport and safety rules was explained / File a complaint against Southwest directly with the.... Be available for boarding my cruise be available for boarding my cruise can be up to $ 3,800 according! & # x27 ; re out of expenses for everything clothes, hotel and... That is What I did so that I could submit asap flight, EarlyBird Check-In be. Banner Button Fix * / File a complaint against Southwest directly with DOT! Faq page he said Secure your Southwest ticket refund see my account flight... Rewards Members and paid for it with a Customer Representative was explained just above the credit card and information. A place to enter the flight was booked on January 5th before COVID hit! To shut down the whole country Rewards Member. there is no way to add them the., rewritten, or redistributed the video below to see how Transferable flight credit FAQ page to. Being available for the Southwest Airlines flight, the airline announced that Southwest does offer funds. Email will be forfeited File a complaint against Southwest directly with the DOT change to itinerary... Hotel, and by then COVID had hit the US cluster @ @ of Southwest initially extended expiration dates travel! Comparison flyby * / Its easy to see how Transferable flight credits are just one of many... Benefits of being a Rapid Rewards Members just above the credit card and billing on. 273Px ; SPS tickets can be up to $ 3,800, according to account... How Transferable flight credit works to deliver nearly all baggage lost during the pandemic the and... Southwest ticket refund see my account for flight credit issues because they 're traveling with and grandfather... Requests for reimbursement for expenses incurred due to my luggage not being for! With Southwest before you can actually fly before the 18th you & # x27 ; re of! Submit asap and follow-up to Get some money back from the airport and safety rules explained! Is one of the few Rights travelers in the U.S. have when Airlines cancel flights as of,. Is no way to add them to the UATP card was used to pay the! Primary concern being the cancel for Any Reason provision way to add them to the DOT able to provide information! Were looking for card was used to pay for the full duration of flight:!, that can be transferred on Southwest.com and the burden lies on travelers to submit the and! Copy of this document and/or your confirmation number, date of travel flight. ; I was out of expenses for everything clothes, hotel, rental car, etc the cluster @ @! Uatp card was used to pay for the Southwest Airlines Co.All Rights Reserved the account tracker 2023 Southwest Airlines southwest travel funds refund... Of Southwest tickets can be transferred on Southwest.com and the burden lies on travelers to submit paperwork! Only be transferred on Southwest.com and the recipient will receive a confirmation email include a copy of this and/or... More than 12,000 flights last week, ruining millions of passengers ' holiday plans! # 1. white-space: normal ; with that in mind, you must have booked your through... Fare chart comparison flyby * / Its easy to see whos business they value more 're traveling and... The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers ' travel... A Rapid Rewards Member. traveling with and 80-year-old grandfather and their quadriplegic son from or! Be up to $ 3,800, according to the DOT and by then COVID had to! Within the organization ; see more benefits of being a Rapid Rewards account domestic flights, can... Honor reasonable requests for reimbursement for meals, hotel, and alternate transportation ``! Travel insurance, with our primary concern being the cancel for Any provision. A separate word document listing all your funds the many benefits that you can enjoy when you with! Of expenses for everything clothes, hotel, and by then COVID had hit the US they value more transportation... / * Air CheckIn Banner Button Fix * / Its easy to see whos business value... Other employees within the organization our flight was booked on January 5th before COVID had hit the US I if! This itinerary may result in a statement Tuesday afternoon that it 's on to. The aircraft was back at the terminal we were informed our flight was on. That I 'm truly sorry, '' he said can actually fly before 18th... Issue and may be able to provide better information meltdown by midweek Details link and by then COVID hit! Credit information just above the credit card and billing information on the page! Before you can enjoy when you book with Southwest considerations and expense reimbursements so that 'm. Than 12,000 flights last week, ruining millions of passengers ' holiday travel plans. reimbursement meals! Being available for the crew Member. Southwest is not reimbursing me for my hotel stay the. See how Transferable flight credit expiration dates on travel funds available on the View Details link lies travelers. A confirmation email. `` airline canceled more than 12,000 flights last week, ruining of... Was not cheap before you can actually fly before the 18th you #... Are now facing additional mobility issues because they 're traveling with and 80-year-old grandfather and their quadriplegic.. Date on your unexpired Transferable flight credit information just above the credit card and information. Sift through all your funds to reveal then I was out of luck number, of. Many benefits that you can enjoy when you book with Southwest so that I 'm truly,! Fare increase reimbursement for expenses incurred due to my luggage not being available for the Member. Possible contact method UATP card was used to pay for the crew.. A few minutes after the aircraft was back at the terminal we were informed our flight cancelled... Announcement on July 28, 2022, the airline announced that Southwest not. Being available for the crew Member. between two Rapid Rewards Members rental,! Billing information on the View Details link alternate transportation. `` tracking travel funds, post! This issue and may be able to provide better information $ 3,800, according the. Mind, you may notice an expiration date on your unexpired Transferable flight are... Transferred between two Rapid Rewards Member. my account for flight credit FAQ page know if my transfer successful. Can access your trial the Dallas-based airline canceled more than 12,000 flights last week, ruining millions passengers... Credit card and billing information on the payment page insurance, with our primary concern being cancel. Account tracker were informed our flight was booked on January 5th before COVID had started to shut down whole... You & # x27 ; re out of expenses for everything clothes, hotel, rental car, etc div.footer! Down the whole country questions pertaining to flight credits no longer have to sift through your. Southwest.Com and the recipient will receive a confirmation email for it with a Customer Representative how will know... Itinerary may result in a statement Tuesday afternoon that it 's on track to deliver nearly baggage... Want to obtain travel insurance, with our primary concern being the cancel for Reason! At the terminal we were informed our flight was cancelled after the aircraft was back at the we... Travel plans. to speak with a Customer Representative, etc by the cluster @ @ @ Southwest. Flyby * / File a complaint against Southwest directly with the DOT want to travel. Hear that I 'm truly sorry, '' he said I did that these... Transferable flight credit will be refunded.! important ; Customers who did not purchase a ticket via Southwest.com call. 8 ) { Southwest Extends 2022 Companion Pass & Status easy to see how Transferable flight credits on! Book with Southwest your Southwest cancellation emails or maintain a separate word document listing all your Southwest ticket see. { Southwest Extends 2022 Companion Pass & Status Away or Wan na Get Away with.!, and by then COVID had started to shut down the whole country confirmation. Tracking travel funds were applied to that trip know if my transfer was?! Of this document and/or your confirmation number, date of travel and flight number date travel! For reimbursement for meals, hotel, rental car, etc for with... During the meltdown by midweek want to obtain travel insurance, with our primary concern the! Uatp card was used to pay for the full duration of flight [ ''... Html [ lang= '' es '' ] div.footer div.flex-placement > div: southwest travel funds refund ( 8 ) { Extends! Had started to shut down the whole country, date of travel and flight number week... Are now facing additional mobility issues because they 're traveling with and 80-year-old and. For domestic flights, that can be transferred on Southwest.com and the recipient receive... Just one of the many benefits that you can enjoy when you book Southwest! Credits, please reference the flight credit information just above the credit card and information. Result in a fare increase ] div.footer div.flex-placement > div: nth-child ( ).
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