If you don't do that, you are going to go nowhere. And that's pretty much it. You only pay for leads if a customer reaches out to you directly (direct lead) or if a customer responds to your interest when reaching out for opportunities. If this is the case, you can contact Thumbtack, but you should also contact the BBB and licensing boards in your state. Currently, Thumbtack has 1,100+ types of different services available to customers, and over 150,000 active service professionals. Yes, Ive hired a few, but naively had no idea they were paying a lead generation fee. A good reputation and fairness are the keys to success for me. These are the main types of things you can list about yourself by using Thumbtack for Professionals: Thumbtack has its fair share of good and bad. Having said that, you need to remember the aspects of the website that put you at risk: your personal safety, your privacy, dealing with customers who wont pay you for work done all of these are risks you have anyway as a contract worker, but you should always take measures to make sure you are protecting yourself. Sure, on jobs like kitchen remodels, customers will want to talk to three or more different contractors and weigh their options. If you see any jobs that interest you, you can reach out to the customer through the app. Thumbtack has a 1.13/5 star rating based on reviews on BBB, yet BBB still gives them an A+ rating. Suzette D. says, "When I used Thumbtack to solicit someone to install sod for me, Fort Bend responded within 10 minutes." If you havent gotten any successful leads yet, dont quit the site right away. Check out prices and chat through your project with pros. When you hire a pro, you work directly with them to pay for the project. I went back and out of all the profits from jobs done, it did not even cover the overall cost of Thumbtack leads. The customer also made a mistake in responding is embarrassed because of the whole ordeal and wont talk to me. People flock to my business from everywhere except Thumbtack. We'll walk you through the basics. The site helps contractors find people looking for work in their industry, connects them together, and helps to make matches that suit both the person hiring, and the person with a service to offer. Once you see the professionals listed for your job request, use the filters given to narrow your search and find the best match. The estimated salary at Thumbtack ranges from approximately $31,619 per year for Sales Executive to $214,732 per year for Senior Software Engineer. What is Thumbtack and how does it work? and I spent 1 hour with your customer service to be told it was okey he can lie about me I need to answer him in the review, and they didnt want to delete the fake review (nor give me back the money obviously, but that is their standard business). If they decide to change how the whole system works, you have no choice but to adopt the new system. The customer lied to Dumbtack and dumbtack SAID THAT IT DIDNT MATTER ,we never met the customer and only spoke to them briefly once, we advised the customer that we would call them back and they agreed, we tried several times to no avail.. dumbtack charged us for the lead and lowered our rating. Click on the Get Leads button. I get a message that Mr. X wants to hire me and it costs XX.00 to respond to him. Thumbtack has a consumer rating of 2.21 stars from 1,392 reviews indicating that most customers are generally dissatisfied with their purchases. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of . This small effort transfers into future leads that you dont have to pay foron Thumbtack. The cool thing about Thumbtack is that it is basically a technology company --- even headquartered in San Francisco. Check out these helpful guides to make home maintenance more understandable! I SENT MANY LOWBALL PRICES TO TEST IF LEADS ARE REAL. Your . Currently, you can only request a call back through the phone app, not the desktop website. The estimated hourly pay at Thumbtack ranges from approximately $7.25 per hour for Cook to $49.44 per hour for Agent.. You guys ever thought that the fake clients are actually thumbtack associates with one job and that job is to create these fake leads and respond to bids to rip us off? Its unclear if they do background checks on everyone. We go into more detail about the specific complaints contractors have with Thumbtack below, but if you want the basic breakdown, here are the main Thumbtack pros and cons. Veyo vs Uber vs Indriver Driver Comparison: Which Driver App to Pick? Asset Finance 101: Everything You Need to Know About Asset Financing, Guide on How to Buy Crypto on SoFi Invest with Little to No Fees, How to Send Money With PayPal Digital Wallet. Here are the main methods you can use: Contact Thumbtack by Phone 1-866-501-5809 Contact Thumbtack by Email support@thumbtack.com If a painting company specifies exactly the jobs that they are willing to take, and Thumbtack finds a customer who agrees on these specs --- Thumbtack will qualify this lead as an exact match. Are you an employee? The cost per lead will vary based on whether it is an exact match, partial match, or a manual bid. Set your preferences based on location, time of job, and type of work that you are looking to find. Its better to generate customers for small jobs, turn them into clients, and then get the large jobs as return customers later. Thumbtack will contact the company with the customers job, and the contractor will contact the customer through a phone call, a message, or just get back with a quote --- however you asked to be contacted. I like it it lets me see where they live and lets me choose the work I want to do based off distance. Lead type #1 - Direct leads This is when a customer finds you in the search results and reaches out to you. On Thumbtack, you set your own prices. However, some contractors have found drawbacks to the service, claiming that it isnt worth what they pay, or that the website itself is a scam. Most important. The platform was founded in 2008 to simplify the process of recruiting contractors. They have gotten greedy and I dont find it as the best option to find work. I have found the Instant Match to be helpful it does save time on sending estimates. When I dug deeper, I found out that most leads dont cost anywhere near $50 or $60. Clients like hearing the word affordable even though youll be expensive. If they dont answer correctly, and then you explain to them that what they actually want is more costly, many users wont choose you as a contractor. That way, you only pay for leads for the exact services you offer in the exact areas that you offer them. I created this site to help others understand business and marketing so they can turn their home repair skills into profitable businesses as well. Another reviewer mentioned that leads that used to cost $3-$15 now cost $55. Thank you for your response. This short PDFwill explain whysomeTHRIVE and others struggle. That is where lead generation tools like Thumbtack come to the rescue. You must set the specific preferences that you want for your jobs such as the service area, and the job specifications. Let us look at how contractors can find clients: Create your free profile on Thumbtack Pro, that you can access on your desktop or mobile device. And things inevitably change (like the increase in lead prices, for example). Our answer is yes, Thumbtack Pro is definitely worth using as a contractor. That is up to the individual. Theres no way for us to know whether or not the person inquiring is looking for the lowest price, or the highest quality. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. You can't buy "free" credits at Thumbtack, but there are ways to avoid them. Thumbtacks intuitive and user-friendly website and app (that you can download from the Google Play Store or Apples App Store) makes it easy to browse through their list of available local professionals. Thumbtack would put a price of about $100 on this job . Copyright Home Inspector Secrets 2023 After those basics, the two most important things to do before you can show up on search results is to Thumbtack wants their pros to get at least one past testimonial prior to sending them customer leads. Serves Houston, TX. 12 months ago a roof replacement quite was $13.36. Tap Cancel project. [With any comments I write on Dans website, before I sign off I like to say that I learned a lot from reading every word on the website for months, and then, more importantly, pulling the trigger and purchasing some of Dans products. HomeAdvisor will provide greater access to leads, but at a higher price. I would be most interested in learning how you came to the conclusion that Thumbtack by engaging in monitoring their pros emails and texts represents an invasion of privacy if a subscriber has agreed to terms of service ? You can help by getting reviews from other sources to write you reviews on thumbtack, even if the customer didn't come through thumbtack. Thumbtack doesn't charge this fee, but it requires you to pay contractors through their site so they can collect a 3% processing fee. ), How Thumbtack works for homeowners looking for contractors, How Thumbtack works for pros seeking leads, And how the pricing works (only pros get charged). Enter the type of service you provide and your location. As an online lead generation platform, Thumbtack is definitely worth exploring if you are willing to put in the time to make your profile stand out, respond to leads and make sure you are getting noticed by the right audience. Thumbtack works by charging businesses per lead. In the past, pros could vet and select which jobs they wanted to bid on, and there was a cap at 5 pros per job. It is an on demand marketplace which meets local demand with its service. Thanks for the input Lance. I could only sit and hope that someone would call me back. What you failed to mention, is that if a customer responds asking to see your work or any other question, that counts as contact. Tap Yes, cancel project to confirm. What do you think? Show them the personal touch, asking what you could improve on for future jobs, and make sure they are fully satisfied with your work. Thumbtack does not generate fake requests. Is Thumbtack Safe for Customers? Great being able to message back & forth with prospective companies through the Thumbtack App & not have to talk on the phone. Yes. However, after that four hours, it opens up to more pros. How much does Thumbtack pay in the United States? You can make a booking immediately with the company. Yet I continued to get jobs from repeat clients and referrals from my clients. You can message the service provider using the message feature. Hello Dan- Great info. Founded in 2008, the company has grown to . You will never see your money again even if you prefer having your money refunded back into your bank account once spent it is gone. Browse opportunities on Thumbtack by searching requested projects and pay to reach out to leads by sending a quote. But, its a good idea to get one since it will increase the chances of being hired. The better provider depends on which approach you're most comfortable with. There are a number of specific scams that contractors have noted about Thumbtack. While Thumbtack as a company is legitimate, it is important to note that the risks of fraud and scams are inherent to any platform that facilitates the introduction of strangers. If you want more info, email me. This means that you are considered as self-employed for the purposes of paying taxes on your earnings via Thumbtack. If not, stop using it. Opportunities to meet more customers. How do I do a bid if my services are free? Because we want to build an environment of honesty, we rarely edit or delete reviews. Contractors and other professionals create a profile with their skills, availability and pricing. Disclaimer: The content on this site is for informational and educational purposes only and should not be construed as professional financial advice. Note that you must submit your cancellation request no later than 5:00 p.m. Eastern Time on the business day prior to your renewal date in order to avoid the charge. Weve broken down the good and the bad for you below. The company charges a higher lead fee if it believes the job is high-value. If you are worried about lead prices, dont. Save my name, email, and website in this browser for the next time I comment. How Profitable Is The Horse Racing Industry? 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