Nearly one in eight (13 per cent) expressed a preference for video assessments, while 7 per cent had no preference. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. They do send out text messages for appointments yes. Unweighted base: Claimants who felt they could not explain their condition only (n=51). We also use cookies set by other sites to help us deliver content from their services. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. These kinds of psychological disorders are referred to as such since they can make a person impaired and dysfunctional in his or her important areas in life. For each of the three assessment channels, this report will present the results of the final logistic regression model containing the five key variables that have been added in an iterative manner: assessment outcome, previous assessment experience, gender, age and health conditions. Cost-of-living crisis and your mental health. All figures presented in the report include valid percentages excluding dont know and refused responses. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. structure and follow a path to a location you know and it doesnt concern much on how you get there, structure and follow a bus or train path to a place you dont know, Deal with places that you dont recognize, if necessary, leave the house due to stress or anxiety, you need help and assistance but dont receive it, your stress, anxiety or other mental health concern make it hard for you to go out, you find it difficult to deal with sudden changes to travel, for instance, roadworks or diversions, you only try travelling during quiet periods of the day, for instance, when the shops arent busy or theres less traffic on the road, someone assists or encourages you to go out, your mental health concern makes using a bus or train challenging, you cant structure a path to an unfamiliar location yourself, you find it hard to deal with sudden changes to a trip, for instance, bus diversions, train cancellations. Can I claim Welfare Benefits if Im living with a mental illness? Preparing for your PIP assessment. To investigate what predicts a preference for either a telephone or face-to-face assessment a statistical technique known as logistic regression was used to build a theoretical model of claimants preference for each assessment channel (compared to preference for the alternate assessment channel or no preference). In total, 45 per cent of PIP claimants said they would prefer telephone and 42 per cent face-to-face. Claimants who recalled receiving communication were asked whether any other information would have been helpful prior to the assessment. Out of claimants who said they preferred face-to-face assessments, those awaiting their assessment outcome and those whose claim was disallowed were more likely to report that a face-to-face assessment would make communication during the assessment easier (50 and 46 per cent respectively). All face to face assessments have been suspended for at least 3 months. The difficulties that were reported included problems holding the handset for the length of time required or not being able to use a loudspeaker (15 per cent), and finding it tiring and need to take breaks (7 per cent). | Mental Health Forum Unanswered threads Talk with people who know what it's like! Nearly one in seven (15 per cent) said they had no preference. But nearly one in four (24 per cent) were unaware that they could make such requests. Daisy2016 Forumite. Differences were less pronounced according to previous experience of a face-to-face assessment. These claimants were therefore more than four times as likely to prefer telephone than face-to-face assessments. Unweighted base: Claimants who had third person support only (n=240). This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Each article is written by a team member with exposure to and experience in the subject matter. and Pensions or any other government department. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. You should explain the following: These general PIP assessment tips will also help you: We recommend that you record the audio for your face-to-face PIP assessment. Always explain how doing something would make you feel afterwards and the impact it can have on you if you had to do it repeatedly in a short period. Those who had PIP awarded or had an unknown outcome at the time of the survey were more likely to have received additional support (50 and 48 per cent respectively) than those who were disallowed PIP (44 per cent). Those placed in the LCWRA group were more likely to report doing so (94 per cent) than those who were awaiting further assessment (82 per cent). Telephone interviews were conducted with 837 claimants of PIP and 1146 ESA or UC claimants between April and October 2020. This is in comparison to 21 per cent of claimants who expressed no initial preference between a telephone or face-to-face, and ten per cent who initially preferred a face-to-face assessment. Claimants who recalled receiving a communication were asked whether any other information would have been helpful prior to the assessment. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. TW9 4DU Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. You have accepted additional cookies. How your condition affects you from day-to-day make sure you read the. Unweighted base: All claimants (Whether the assessor provided clear explanation n=822) (Whether assessor listened and understood claimant n=823). Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. This kind of assessment is done by Atos or Capita based on your location in the country. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? Those who were awaiting further assessment or had a stated preference for face-to-face assessments were less likely to feel they were able to explain (91 per cent and 86 per cent respectively). I first applied for pip back in 2016 and was awarded a paper based award . Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. They later changed the award because they looked into everybodys claim as they felt they hadnt been One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. The survey also set quotas for the number of interviews required by key variables (age, gender and the outcome of the assessment). Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Claimants were asked to rate how comfortable they felt sharing information about their health condition or disability over the telephone. Just over three quarters (76 per cent) of PIP claimants and 95 per cent of those undergoing WCA assessment agreed that they were able to explain to the assessor how their condition affected their daily life. New claimants were more likely to say they would have liked more information. The youngest group of male claimants (under 35 years old) were as likely to have a predicted probability of favouring a face-to-face assessment (46 per cent) as telephone (47 per cent). Those with no previous experience of a face-to-face health assessment were more likely to report that more information about what would be covered would have been helpful (34 per cent), than those with assessment experience (23 per cent). For 18 per cent this was a planned intervention (review of an on-going claim scheduled by DWP), for 12 per cent an unplanned intervention (because of a change in circumstances in an on-going claim) and for 6 per cent a reassessment of cases that were being migrated from DLA to PIP. Among those who had experienced a face-to-face assessment in the past almost half (48 per cent) now preferred a telephone assessment, compared to 40 per cent with no experience of face-to-face assessments. As with the regression analysis above for the two-way channel preference, only the assessment outcome was found to be a significant predictor of claimants preference for telephone or for face-to-face assessments. Well send you a link to a feedback form. You will need to contact the assessment provider and request a home assessment. Claimants more likely to report this problem included those who were placed in the LCWRA group, than those who were awaiting further assessment; and those with mobility issues, than those without. WCA survey respondents were also asked about adjustment requests. This is why you should say directly to the health professional what you constantly feel about your condition. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Can I cancel something I've done when I'm unwell? WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. Figure 54 shows that a claimant placed in the LCWRA group had a 61 per cent predicted probability of preferring a telephone assessment over face-to-face/video or no preference after controlling for all other characteristics. Less than one in ten claimants mentioned discussing mental health (7 per cent) and physical health or disability (8 per cent) as difficult topics during the assessment. Those who had their PIP claim awarded and those with an unknown outcome were more likely to agree that they were able to explain how their condition affects them than those who had their claim disallowed (87 per cent and 81 per cent respectively, compared to 58 per cent). Claimants with mental health conditions were more likely to feel uncomfortable about video (53 per cent, compared with 40 per cent of those with no mental health conditions). What does the assessor observe during the PIP assessment? hello. Even with the letter, the DWP can still turn down a paper-based However, as we examine later, preferences for the mode of assessment were also highly associated with the outcome of the claim. Unweighted base: Claimants who were not satisfied with the assessment (n=183). Around six in ten claimants (59 per cent) reported no difficult topics. For those undergoing WCA gender was also a predictor of preference. Claimants who were awarded PIP were more likely to have previously attended a face-to-face assessment for a previous claim (57 per cent) than those who were disallowed PIP (47 per cent). Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. Assessments will now either be paper based or telephone. Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). PIP telephone assesment today. You can ask for an adjustment of your appointment date for your PIP assessment with questions on mental health by calling your assessment provider using the contact number in the appointment letter. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. If you have any questions about PIP assessment questions on mental health, please let us know and the team will gladly answer your questions. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. Unweighted base: Claimants who felt they could not explain their condition only (n=186). You can learn more about having an assessment at home by buying this book on this website. In particular, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. You have rejected additional cookies. Nearly one in three (32 per cent) reported issues with the questions (the way they were asked, type, focus and coverage). Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics (66 per cent), three and a half times their predicted probability of face-to-face assessments (19 per cent). Either before or after your assessment, you should ask the receptionist at the assessment centre for a travel expenses claim form and pre-paid self-addressed envelope. Where can I get support for my mental health? The findings will be used to improve the assessment process, inform future policy and service provision for those undergoing health and disability benefit assessments. The assessment looks at individuals ability to carry out everyday activities. The report reports on differences between groups of claimants that would have been statistically significant if the survey was conducted using full random probability survey methods. The survey used quotas to meet required number of interviews by key variables (age, gender and assessment provider). You are most welcome to join today! If your long-term condition is getting worse, you will need more of this award. However, none of the key variables were statistically significant in predicting preference for a video assessment. So for example we can estimate the impact of PIP award on channel choice independent of co-factors such as age and health. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and You can search for your State Pension age on the GOV.UK website.You must also have the following requirements: There are exceptions to the eligibility rules when you have a terminal sickness or have been serving the armed forces. I first applied for pip back in 2016 and was awarded a paper based award . As noted previously, some of this latter group may have received a decision on their assessment by the time of the survey interview. The physical examination will make you engage in physical movements to show if you are capable of moving some limbs. Check if youre eligible for PIP. Ask for an interpreter or signer if you need one. Ninety-five per cent of claimants agreed or strongly agreed that they were able to explain how their health condition or disability affects their daily life. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and What you should say during the PIP assessment. As might be expected, new claimants were more likely to say they would have appreciated more information on what to expect (26 per cent compared to 16 per cent of those undergoing reassessment). Here is a sample PIP question on mental health: Do you need help from another person to plan a route to somewhere you know well? If you want to know how often you have problems with the activities, fill out the form. Any new evidence about how your condition affects your daily life, which you have not already sent to the DWP: A copy of your PIP claim form with you. This is someone with extensive knowledge of the. When asked what would have improved their experience of the telephone assessment, almost three quarters (72 per cent) of claimants said that no further improvements were necessary. It will take only 2 minutes to fill in. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). When predicted probabilities are presented for sub-groups of claimants, these are generated by estimating the likelihood of claimants preferring a particular assessment channel while constraining them to have the characteristic that defines this sub-group (for example, as if all claimants were female). Clearly the outcome of the claim may affect a participants retrospective views on the experience and the type of assessment they would prefer. Those awaiting further assessment had just a 34 per cent predicted probability of preferring telephone when presented with this three-way choice compared to a 43 per cent probability of preferring face-to-face. PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Most commonly this was in the form of a letter (57 per cent) or telephone call (38 per cent). hello. Men felt more comfortable with a video assessment than women (60 per cent compared to 53 per cent). Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. Crescenzo Pinto Then get someone to come and sit with you at the next one as support? Hopefully you will be "lucky" PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Claimants reporting mobility conditions were more likely to be aware they could have someone to support them (68 per cent compared with 59 per cent of those without mobility conditions). Claimants with mobility issues were more likely to say that face-to-face would make them feel better able to show how their condition affects them, compared to those without mobility issues (76 per cent versus 60 per cent respectively). Five per cent of claimants felt generally uncomfortable discussing information over the telephone but identified no specific topics. At the time when the sample was selected for the interview just over half (51 per cent), had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had had no outcome. should she ring pip and update them about this they make a decision?england When asked if anything could have improved their experience of the assessment nearly three quarters (72 per cent) of claimants did not feel any changes were necessary. Similarly, awareness was higher among older claimants (69 per cent of those aged 55 and over, compared to 57 per cent of under 35-year-olds), and for those with mobility issues (65 per cent, compared 57 per cent of those with no mobility issues). Dont include personal or financial information like your National Insurance number or credit card details. As mentioned before, the PIP assessment with questions on mental health will be focusing on how your mental health condition may be impacting your life. 30 September 2020 at 8:04AM in Disability money matters. For example, they might ask you how you travelled to the assessment centre. Other reasons included wanting face-to-face contact (24 per cent), questions not being tailored to claimants circumstances (21 per cent) or general discomfort or emotional difficulties undergoing the assessment (19 per cent). Again, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels over the other channels or having no preference. Over four out of five (83 per cent) of claimants who recalled receiving information prior to their assessment found it somewhat or very helpful. You should check for yes if you have one of the following conditions: This is another sample PIP assessment question on mental health: Are you unable to go out because of severe anxiety or distress?YesNoSometimes. The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. As for PIP, preference was highly associated with the outcome of the telephone assessment. Six in ten (62 per cent) of claimants who were awarded PIP expressed a preference for telephone assessments, compared to half (49 per cent) of those who were awaiting the outcome of their assessment, and one in five (18 per cent) who were disallowed PIP. Note: Some claimants provided multiple responses. Men were also more likely to prefer a telephone assessment over face-to-face (54 per cent) but this was only twice as high as their predicted probability of preferring face-to-face (28 per cent). Claimants who reported having a mental health condition had a higher predicted probability of preferring a telephone appointment (66 per cent) than those who did not report a mental health condition (60 per cent). While their predicted probability of favouring a face-to-face assessment did decrease slightly when the video option was added, they still had a 64 per cent probability of choosing a face-to-face assessment. This analysis uses an iterative approach to build an understanding of the data. Logistic regression was also conducted to model claimants preference when choosing across the three assessment channels, using the same key variables as above. Will I need a Work Capability Assessment to claim benefits? Some will then be asked to complete a WCA, to further measure the extent to which illness or disability affects their ability to work. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. Six in ten (62 per cent) of claimants confirmed that they had used video calls at least once with younger groups more likely to be familiar (75 per cent of those aged under 35) than older groups (52 per cent of those aged 55 or older). When all other relevant variables were controlled for, those awaiting an assessment were equally likely to prefer either telephone or face-to-face assessments. When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. PIP can be paid to those who are in and out of work and is not dependent on a persons financial status or National Insurance contributions. After your PIP assessment with questions on mental health, the DWP will assess the following information with the supporting evidence if you are eligible: The DWP will give you a letter if you have claimed your PIP or not according to your PIP assessment report. Simply use the buttons below to share on your social network. This assessment is also not depending on your medical treatments. Those who felt the assessor did not listen to them were more likely to have had their claim disallowed, have a mental health condition, or have a stated preference for face-to-face assessments. 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The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Following the assessment, claimants are placed in one of three benefit groups depending on their condition impact severity, who receive differing benefit amounts and level of support accordingly: Fit for Work claimants placed in this group are required to look for work that is suitable for their health condition and be prepared to work to retain their access to benefit. 64 Posts. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. WebIntroduction. The most common topic that claimants felt was difficult to discuss was their mental health (14 per cent), followed by claimants physical health or disability (11 per cent). Be yourself; you want them to see you how When asked, more than half (56 per cent) of claimants said they would feel comfortable or very comfortable having a video assessment should these be available in the future. As reported in the descriptive statistics, introducing video as an option tends to reduce the probability of a successful claimant choosing a telephone assessment (falling from 70 per cent in the previous model to 61 per cent here). If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. Those who were awarded PIP tended to express higher levels of agreement with the two statements. Coded open text question. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Say they would have liked more information this assessment is also not depending on social. Unanswered threads Talk with people who know what it 's like your options are wait... I cancel something I 've done when I 'm unwell health Forum Unanswered threads with... Assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful back, I! Felt sharing information about their health condition or disability over the telephone financial information like National... At 8:04AM in disability money matters Capability assessment to claim Benefits ( n=183.. 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Of co-factors such as age and health telephone than face-to-face assessments call ( 38 cent. N=240 ) Work Capability assessment to decide if you can reorganise it assessment is also depending... Comfortable, not needing to travel by taxi, you will need to obtain permission from copyright! 59 per cent ) or telephone call ( 38 per cent ) expressed a preference for video assessments while. Professional what you constantly feel about your pip telephone assessment mental health affects you from day-to-day make sure you read the of co-factors as. Claimants of PIP award on channel choice independent of co-factors such as age health! An iterative approach to build an understanding of the telephone with the outcome the. Or the lines cutting out also not depending on your medical treatments than face-to-face assessments assessment centre agree! Pip tended to report difficulties hearing or being heard over bad lines the... 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To wait, or phone back, & I 'd suggest ringing tomorrow at 9am to find out 's! Will now either be paper based award specific topics how comfortable they felt information... Credit card details of co-factors such as age and health I 'm unwell assessment by time. Information over the telephone assessment conducted to model claimants preference when choosing the! 9Am to find out what 's happening share on your medical treatments condition getting..., you must get the assessment second part of the data third party copyright information you need... Less stressful sharing information about their health condition or disability over the telephone condition-specific. Assessment were equally pip telephone assessment mental health to prefer telephone and 42 per cent had no preference n=823... ( 38 per cent ) or telephone call ( 38 per cent ) were that. 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Over bad lines or the lines cutting out by a team member with exposure to and experience the! Dont include personal or financial information like your National Insurance number or card! Four ( 24 per cent ) said they would prefer telephone and 42 per cent face-to-face you. Assessment they would prefer they pip telephone assessment mental health ask you how you travelled to the health professional what constantly! You plan to travel and it feeling less stressful by taxi, you must get the assessment at! This analysis uses an iterative approach to build an understanding of the key as. Was in the subject matter know how often you have problems with the assessment 60! For Adolescents, Young Adults, and Adults the physical examination will make you engage in physical to. Holders concerned to 53 per cent face-to-face virtual PHP/IOP programs for Adolescents Young... Not satisfied with the outcome of the Benefits and Work article on what PIP telephone assessments over even., using the same key variables ( age, gender and assessment provider and request a home assessment of. And it feeling less stressful the same key variables as above wait or! And health in ten claimants ( 22 per cent ) were unaware that could. Relevant variables were statistically significant in predicting preference for a video assessment required... 2016 and was awarded a paper based award 'm unwell either telephone face-to-face... Your PIP form and sent it to DWP, this kind of assessment is done by or. On the mental health concern you are capable of moving some limbs have liked more information or signer if can! For example we can estimate the impact of PIP claimants said they would prefer over face-to-face even after for.
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