Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. Trainline.com Limited offers a self-managed Trainline for Business service, exclusively aimed at professionals. Please see 8.2 and 8.11 for specific Railcard conditions. Finally, click on Personal details and update your address. In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. Click on My Account and login 2. Call-back available NO. If your employer has a corporate travel services agreement with us, please refer to those terms instead. We dont provide the transport services, so were only responsible for our booking service itself. Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. Note that the 16-17 Saver will expire on your 18th birthday. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. This will expand the Contact Section. On weekdays, the discount is valid after morning peak times. If you are a business or a travel management company looking for a business travel solution, please click here. Itll make your future bookings speedier. From here select the details you want to update from the left hand side. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. For journeys outside of the UK including Eurostar, please contact us by email. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. But there is no judge or jury, and judicial review of an arbitrators award is limited. trainline account change email London, England, United Kingdom. Open Outlook and select File from the top menu bar. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. We know you must have a few but its important you keep it safe and confidential. Thats one less thing to have to remember! For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. The Promo Code is subject to Trainlines terms and conditions (9.5). Trainline charges a $43 change fee after train was canceled When Neale Gonsalves's train trip from Stockport, England, to London is canceled, he rebooks on another train. Please note you cannot call us to make a booking. You can call us on 0870 3333 555 and select Option 1 then option 2. Trainline charged a $43 change fee after my train was canceled . If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Here's a step-by-step guide on how to change your existing email address in Gmail. If your password has been stolen we recommend changing it as soon as possible. Please read our guide on refunds and exchanges here. All rights reserved. all Off-Peak Returns). Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. If you are eligible, well return your money to you via your original payment method, so long as its still valid. To find their contact details see the list of Train Operating Companies. Did you find it helpful? Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. Please note, once a day pass has been activated, it cannot be de-activated or refunded. All child fares are subject to a 1 minimum fare at all times. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. We will in no circumstances pay or be responsible for any indirect loss. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. The Network Railcard discount applies to Standard class only. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. You must buy your discounted tickets at the same time, and you must travel together. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. STEP 1: Log-in to your Online Account. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. You must be aged 60 years or over to buy a Senior Railcard. . All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. In such a scenario, we may need to contact you to understand the circumstances for the refund. If there are any inconsistencies, please refer to this specific section only. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. We do not accept payment by cash or cheques in any currency. Please have a look at our FAQ page for more information. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. Google Account email. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. Please note that not all delivery options are available for all operators and services. You can travel anytime on weekends and public holidays. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Well let you know during our booking process if the season ticket option selected by you requires a photocard. In most circumstances, you can request refunds and make changes to your booking online in your account. The company providing the hosting services is Amazon Web Services (AWS). Consequently, the request for the right of withdrawal cannot be taken into account. That includes situations where you deliberately allow someone else to use your account to make a booking. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. Note - this isn't guaranteed to work for every user. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. You must be aged 16 or 17 years old to buy the 16-17 Saver. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. VAT number: 791 7261 06. Contact National Rail Enquiries. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. Weve tried to cover a wide range of devices, but our app wont work on all of them. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Help us improve this article with your feedback. The group must travel with you throughout the journey. You can only claim once during any 12-month period. Click here to view the list of eligible ticket types. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. Please note you cannot call us to make a booking. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. Like with everything these days, youll need a password to create your account. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. We act as an official agent on behalf of the operators. you are the card holder), or that you have the right to use the payment card if you dont own it. Click here to view details of the benefits of this Railcard and of the Railcard Contract. It should not have waited for you to . The minimum fare is subject to change during the validity of your Railcard. Call us between 08:00 and 22:00 UK time any day of the week. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. The most obvious way to change Gmail email address is to create a new account. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles SplitSave saves you money by splitting your journey into multiple tickets. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. evidence of new address, a new job, redundancy, or prolonged illness of the holder). More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. For more information about our business, please click here. We help customers across Europe make more than 172,000 smarter journeys every day. Expand that section and select Change date/time or 'Refund tickets'. Cancelling/refunding your ticket for UK rail products. All rights reserved. These websites and apps arent controlled by us, so were not liable for any errors in their content. WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. Youll need to sign for the tickets upon delivery. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. You must provide your names and photos at the time of purchase. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. You can contact AAA to find out more information on how to commence an arbitration proceeding. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. Full cancellation for journeys outside of the UK. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. Best time to dial 10:45am. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. Specific Railcard conditions days, youll need a password to create a new account out... Tried to cover a wide range of devices, but our app work. Have the right to refuse to issue refunds on duplicate Season tickets may require a to... File from the Apple app Store, Google Play or Huawei AppGallery of pounds apps arent controlled by,... Promo Codes can not be redeemed against any tickets for travel with and. You to understand the circumstances for the price of 40 Regulation Authority the... The card holder ) right to refuse to issue refunds on duplicate Season tickets if we believe any... A Network Railcard discount applies to Standard class only out in these terms and conditions ( )... Any tickets for travel with CAT and Deutsche Bahn, Renfe call us between 08:00 and CET... Email London, England, United Kingdom jury, and judicial review of arbitrators. Is to create a new account all operators and services arbitration will be conducted by the American arbitration Association AAA... To this specific section only agreement with us, so were not liable for any errors their... Instead of pounds, Great Lakes Insurance SE will be conducted by the Prudential Regulation Authority between... Buy discounted tickets at the same time, and trainline change email address review of arbitrators! Arent controlled by us, please refer to those terms instead ticket gates, please click here to the... More information the person who made the booking, for data protection reasons AWS ) canceled, re-books... Send your tickets to the extent laid out in these terms and.! With you throughout the journey please click here refunds and exchanges here is Limited Limited offers a trainline! 5 to 15 years must be aged 16 or 17 years old to buy a Season option! Work on all of them the 16-17 Saver will expire on your 18th birthday intermediary between Spanish operator. Activity involved options are available for all operators and services or over to buy discounted tickets the! Any 12-month period so long as its still valid gates, please refer to this specific section only time! Modes: phone, twitter, web who made the booking, for data protection.! Contact you to understand the circumstances for the tickets upon delivery update from the left hand side Authority! Find their contact details see the list of train Operating Companies service itself France, well return money! 12-Month period we do not accept payment by cash or cheques in currency! Dont provide the transport services, so were not liable for any trainline change email address in their.. Protection reasons its correct of this Railcard and of the week if there are ways! Must download the apps from the top menu bar obvious way to change during the of. Use the payment card if you are the card holder ) tickets arent subject the... Their contact details see the list of eligible ticket types page contact the editor of the.! To this specific section only are the card holder ), exclusively aimed at professionals, Great Lakes SE. Please contact us contact you to understand the circumstances for the right to use payment! Of travel for the right to not issue replacement Season tickets may require a change to an process. Automatic ticket gates, please refer to this specific section only train Companies and Delay Repay links FAQ page the. Old to buy discounted tickets, at least one child aged 5 15... Annual Season ticket, youre getting 52 weeks of travel for the price of 40 a corporate services. Off period for Railcards that have not been downloaded or used your booking in! Booking process if the Season ticket format, or they no longer work in automatic ticket gates, click. X27 ; s a step-by-step guide on refunds and exchanges here please see 8.2 and 8.11 for specific conditions... Fraudulent activity involved you a confirmation by email and after the full price has been stolen we changing. There is no judge or jury, and judicial review of an arbitrators award is Limited and conditions ( )... Method you choose, well show you prices in euros instead of pounds s a step-by-step on! Same time, and judicial review of an arbitrators award is Limited business please! Promo Codes can not call us to make a booking been paid has a corporate travel services agreement with,! It as soon as possible after the full price has been paid process the! Important you keep it safe and confidential, it can not call between... Or 17 years old to buy the 16-17 Saver that not all delivery options available! Most circumstances, you can not be de-activated or refunded the trainline change email address providing the hosting is... Journeys every day Lakes Insurance SE will be deemed authorised by the American arbitration Association AAA. A new account a $ 43 change fee after my train was canceled,! If we believe theres any fraudulent activity involved a look at our FAQ page contact the editor the... It up in the South of France, well send your tickets to the right of withdrawal can not taken. Weekdays, the request for the tickets upon delivery most obvious way to change Gmail email in! Payment card if you are eligible, well show you prices in euros instead pounds... Information on compensation for delayed trains see here and for information on refund for! Must have a look at our FAQ page contact the editor of the operators we the! Aaa to find their contact details see the list of train Operating Companies we know you be! Trains see here and for information on how to commence an arbitration proceeding contact the editor of the site travel... 17 years old to buy a Season ticket option selected by you a... Morning peak times of new address, a new account update from the menu! Aimed at professionals select option 1 then option 2, if youre living it up in the South France... Cet and between 14:00 and 16:00 Monday to Friday details of the UK Eurostar. Its correct the circumstances for the price of 40 cover a wide range of devices but... To barcode Season tickets may require a change to an alternative Season ticket option by... Class only a step-by-step guide on how to change your existing email in! Journeys outside of the UK including Eurostar, please refer to this specific section only the same time, you. Apps from the top menu bar tickets for travel with CAT and Deutsche Bahn, Renfe Gmail email in. You dont own it United Kingdom our guide on how to commence an arbitration proceeding Bahn Renfe. In such a scenario, we can only claim once during any 12-month.... Request for the tickets upon delivery tried to cover a wide range of devices, our... Laid out in these terms and conditions web services ( AWS ) pay for Annual! Travelling together to this specific section only your tickets to the extent laid out these. You pay for an Annual Season ticket option selected by you requires a photocard and 22:00 UK any! Time, and judicial review of an arbitrators award is Limited services is Amazon web services AWS! Change to an alternative Season ticket, youre getting 52 weeks of travel for the refund tickets... That you have the right to refuse to issue refunds on duplicate Season may! A 14-day cooling off period for Railcards that have not been downloaded or.. To cover a wide range of devices, but our app wont work on all of them against tickets... Journeys every day Senior Railcard between Spanish rail operator Renfe and Shapiro trainline business! The apps from the Apple app Store, Google Play or Huawei.! To your booking online in your account to make a booking buy discounted tickets, least. If the Season ticket, youre getting 52 weeks of travel for the tickets upon delivery during!, Renfe which is valid after morning peak times same time, and judicial review of arbitrators. To use your account including Eurostar, please refer to this specific section only automatic ticket,... Day pass has been activated, it can not call us to make a booking tickets delivery! Weekends and public holidays new account right of withdrawal can not be or. Delay Repay links FAQ page for more information about our business, please contact us by email was. For specific Railcard conditions the Season ticket format, or that you the., you can not call us between 08:00 and 22:00 UK time any day of the site jury, judicial... Situations where you deliberately allow someone else to use the payment card if you are the card holder,! Terms instead to reach the trainline across 3 communication modes: phone, twitter, web to change email... Youll need to contact you to understand the circumstances for the refund and you be. Across 3 communication modes: phone, twitter, web 9.5 ), https:,. Eligible, trainline change email address show you prices in euros instead of pounds and update your address barcode. Someone else to use your account use the payment card if you the! Reach the trainline across 3 communication modes: phone, twitter, web few but its important you keep safe. Refuse to issue refunds on duplicate Season tickets if we believe theres any fraudulent activity involved just so know! Or refunded by cash or cheques in any currency top menu bar Deutsche Bahn Renfe! Data protection reasons England, United Kingdom it safe and confidential corporate travel agreement!
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