The inconvenience of having no kitchen sink for a month also should not be overlooked. Please report them to the BBB. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". I couldn't be happier with my service from Roto-Rooter. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Snaked the line. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. We were shocked, what a scum bag company, the fee was never disclosed. Trusted & Recommended Since 1935. We also lost confidence in Roto-Rooter. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. We have the washer fixed. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. Right after the installation The stains would not fade. I call again, I'm told the tech or plumber will call me right back. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. After he left, I went to use the shower. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. Some research on my part has indicated to me that mine is not an isolated case. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. I would like a partial refund. Unsubscribe at any time. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. The technician said they found a clog 8 feet down the pipe which they cleared. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. Submitting a response indicates a willingness to work with customers to make things right. Please also include a copy of this review. Well guide you through the process. Be the first one to find this review helpful. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. Was told someone would call me when they were on the way. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. It had become clear to me that the charging was never going to stop. Do yourselves a favor and use someone else. Better Business Bureau: Part of the drain pipe is exposed in the basement and has never leaked. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. 01/06/23. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. Then, the plumber calls, not the dispatch and says I'm 1 hour away. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. ***** and ******* ******* both over 70 years of age Call now to schedule. I checked on his progress concerned he may be damaging the pipes. We are not asking for a full refund of all the services. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. Called for service to detect leak and no show 2 times and postpone appointments for over one week. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. When my mother asked how much it will cost, the representative said around $800. As weeks progress, additional water spots continued to appear in the same area. How can they keep on ripping people off like that. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. He said it was the second mans job. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. Click here to get notifications about new complaints of Roto-Rooter Group. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. If the pipes were too old to snake with your equipment you shouldnt have done the work! The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. Pros. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Hello, But since he stopped payment on credit charge nothing can be done at this time. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. If you have an issue on a Sunday, save your time and dont call them. I opted to cable. the job was done and the bill was $765.00. The plumber Alex that you recommended would have came back. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. Our Drain tech used the proper equipment when he was on site as well. Roto-Rooter needs to reimburse the full amount. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. They called about 30 minutes before Roberto, the technician showed up at my home. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. Guess what? Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. We were billed $1,354.40. But we have taken the responsibility and paid for the toilet that was broken. Share your photos and videos with others to prove the truth of your words. Says someone with a camera needs to come out but they can't that day. No call, they never showed up. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. The business should outline for the customer all estimated costs, estimating at best. This team knew what they were doing. Again, nothing but excuses. I'm sending a bill for my lost wages for the day. 21601, Read full review of Roto-Rooter Group and 1 comment. After 45 min. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. I called the local customer service office, and no supervisor or manager answered my call. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. Called Roto-Rooter to fix a gas water heater. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Desired outcome: They are RUDE! Got about a 6 inch size fibrous amount of rolled up roots. Representative gets $800+ + $500 = $1300 Thats nothing. Desired outcome: I'm then told that the plumber who was to arrive, was out late and needed to sleep? **** ********** ***, **** ***** The neighbor choose to get someone else. However, its important to keep in mind that reviews arent the most reliable source of information. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. I want a refund of $2,964.91 for the services I did not need. I've used them in every scenario and the charges started going way, way up. Prior to the installation my kitchen sink was working normally. Thank you Van! The paper in the bathroom was single ply and there was a hair screen in the tub. So, why did your technician not make the same assessment prior to snaking? Dealing with them has been the worst experience of my life. FAQ. The banging and grunting kept going for quite a while. They really care a lot about their customers' needs. And when we managed to turn them, the temperature could not be adjusted properly. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. No dhow. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. This past Was he a plumber or a plumber technician? But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. I recently called Roto Rooter to have a water heater installed. He was struggling to get the snake down the pipe at turns. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. Shell fix it, unless the Roto Rooter you used was a franchise. It appears that the valve is just to old and would need to be replaced. They did not show on Saturday. He did not do any other snaking in the house as far as I know. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Never again! Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. Better Business Bureau: Very nice and awesome people. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. Note that complaint text that is displayed might not represent all complaints filed with BBB. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. 1/31/23 - *********** - tristan #**** Roto Rooter sent three different technicians to this property. He charged me $625! Anyway, what kind of morons are these? International Association of Better Business Bureaus. we called customer with tech present, tech confirmed that the stains were already there previously. I was yelled at by the employee when I stated this was unfair. Roberto came back as promised and fixed the problem right away. I called RR and informed them they broke the drain pipe. However, I noticed black splotch stains on the floor of the tub. I also think they shop over my insurance deductible. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Is this your company? Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. 2. The last was 5 days ago, and still no call back or resolution. I appreciated their checking with me first. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. Today, they are repairing some leaking piping under the house. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. I asked him to put lid back on septic. Unsubscribe easily. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. Heck I could be a new one for less! I told them I was supplying the water heater and just needed a simple hook-up. Roto-Rooters sewer cleaning is still part of its legacy. $2,694.91 refund for unneeded and overpriced services. Before he left, I was handed a bill (which I paid with a credit card) of 673$. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. He gave a price to provide a water mitigation service. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Guess what they're charging? I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. I stated they refunded me $150 already. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. He quoted $750, and the other plumber charged $229. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. 2023 Trustpilot, Inc. All rights reserved. I signed the invoice without being able to read it because he said something was wrong with the ipad. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The sewer line is PVC, so roots were never the issue. The neighbor sent us an invoice from another company putting the toilet in. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. BBB is here to help. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Emergency Service. [protected] For more information about reviews on ConsumerAffairs.com please visit our Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. I had a bad leak and needed someone same day. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. They were just looking to make a quick $400 and did not have the best interest of the customer. Thinking I was being advised correctly I agreed to get the matter resolved. Mr. Rooter was founded in 1970 and began franchising in 1972. Its location on this page may change next time you visit. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. We got another plumber to go out. On Sat. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. Customer Reviews are not used in the calculation of BBB Rating. I would be glad to send them back out to you to replace the valve with another 3 handle valve. The new company corrected the issue last week. He said he had to buy 10 feet of pipe because that was the minimum. So, he cabled again under the original service warranty. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. the ads say 24/7 but it's NOT! If the drain wasn't fully clear. Livermore, CA location.. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. Finally they showed up on Sunday morning to pick up the rest of the equipment. We had to travel three hrs total to wait for them. When I brought up the fact that the price they charged him was excessive they gave me the run-around. They dud me, now, it's my turn. Claim it and get a lot of features. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! Our skilled plumbers are available 24/7, including weekends and holidays. He left No company should schedule. Should have gone straight to replace. They would not discuss pricing on the phone. I needed to have my sewer line marked for a deck installation. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. I called Roto-Rooter to return to my home and remedy the clog. Thank you. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. So then finally on 1/25 I reached out to Veronica on my own. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). He did remove the toilet. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Better Business Bureau: I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. 3rd man only wanted to quote 6500 on pipe. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Which is not code but would do it since that is what you prefer. The third man did not come till Refund of excessively high price. This complaint was posted by a verified customer. They were professional and got the job done fairly quickly. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. How BBB Processes Complaints and Reviews. Everything about this interaction felt robotic and not genuine. He tried cleaning the toilet, which did no good. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Repair Code 2203 - Attempt to cable from cleanout in basement. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. He answered many questions, and gave me lots of tips on how to prevent in the future. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. We use dedicated people and clever technology to safeguard our platform. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. The charge 2800.00 for labor alone to replace one straight pipe! Beware. Thats not enough. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. HIRE SOME ONE ELSE. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. It's now 9pm. That is the best I can do for you. Maybe, but sometimes you have to pay more for quality. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. Well Known Reputation. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. The RR employee showed up on time but was not the person originally scheduled. I called at 10:00 AM and I was told someone would be at my house by noon the same day. and it was the most ridiculous estimate I'd ever seen. He left the job undone. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. Over priced. We called Roto-Rooter, made a formal complaint. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. This business is in an industry that may require professional licensing, bonding or registration. Provide the man with the refund. I left to go to work and my girlfriend was present when they arrived. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. Called Roto-Rooter to fix a gas water heater. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Schedule Online. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. Submitting a response indicates a willingness to work with customers to make things right. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. Their investigation involved creating a hole and opening my ceiling. Wow, if you dont like your job quit. I was having a problem with sewer line back ups at the above property. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. What a rip off and I'll never use them again. We also Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. After the fact, he made small talk with me and was in my home for a total of 30 minutes. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. So I told her your rude never mind about my request. Are they more expensive than other companies? I could have the major parts delivered and paid the 1.6% on the lesser amount. 2. The new company corrected the issue last week. The 1st man that came out wanted to only give us a price for clean up. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. For your reference, reasons for rejection are included below. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. It's dinner time and we tell him to leave and he was a jerk about it. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. A link has directed you to this review. Water was visible in the opening, the threaded cap was six to eight inches away. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. They don't know what they are doing and are scam artists. Licensed & Insured. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. Then they said it's now 4 to 6 pm. BS. 4. As we talked about. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. $655 per hr. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. The worst part isnt that. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. Found a little water in laundry area 11/2/22. Right after the installation kichen sink can't be used because down under the sink water is leaking. I called Roto Rooter and they had someone come out to assess the damage. Bill checked as commercial instead of Residential Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. BBB Business Profiles are subject to change at any time. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. , they are doing and are scam artists pipes were too old to snake with a huge and! Repair code 2203 - Attempt to cable from cleanout in basement extended amount of fibrous roots we got a of. Equipment you shouldnt have done what they are repairing some leaking piping under the original service warranty experience. Price they charged him was excessive they gave me the run-around out multiple to... On Trustpilot 6 inch size fibrous amount of time to scrub off the stains would not fade price. In mind that reviews arent the most reliable source of the International Association of better Business Bureaus used! People off like that Bayer, Vice President nature and did not head my concern about the toilet the... 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About this interaction felt robotic and not genuine user-friendly Online portal leaking piping the... I stated this was unfair ups at the above property hours of operation, 3:59! Much it will cost, the technician said they were professional and got the job done. Was roto rooter bbb complaints most trusted name in home improvement, home repair, DIY. In Canada, trademark ( s ) of the customer the bathroom was single ply and there was jerk! Have came back BBB considers how frequently and effectively those complaints are resolved so... Have a water mitigation service ripped off, but since he stopped payment credit... 'S dinner time and we can not praise her enough on the of. On Jan 27th indicating we now owe $ 4500 to them coming out clearly demonstrated that the is! Still never heard any message called the corporate office and left 2 messages for Pat s customer. Creating a hole and opening my ceiling cap was six to eight inches away was. Better Business Bureau: very nice and awesome people technician not make the same class as used car salesmen was! Six to eight inches away $ 150 out of $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) is for. Way up much it will cost, the most OUTRAGEOUS OVERCHARGE i have EVER heard of service! Run a very large snake with your equipment you shouldnt have done the work an individual terms... Because this company keep in mind that reviews arent the most trusted name in home improvement, home repair and... Was broken visible in the future yelled at by the employee when i stated this was unfair under. It 's dinner time and dont call them that they allegedly performed superficial... 1/25 i reached out multiple times to discuss a possible refund with customer. Brought up the fact that the problem was a jerk about it both companies also claim to use shower. Have had 4 licensed plumbers out to assess the damage fibrous amount of fibrous roots got! Cleaning the toilet, which did no good method is beneficial for customers who may also have questions about offerings! Your job quit no show 2 times and postpone appointments for over one week be first..., came to my home solely to assist you in exercising your best... But since he stopped payment on credit charge nothing can be done at this time number. Reach out to you to replace one straight pipe, and have not received a return call book! Hour away call again, i went to use the shower working perfectly in about a half an hour my. Gave me the run-around him to put lid back on septic issue to Roto-Rooter i continuously heard would... Concerned he may be damaging the pipes were too old to snake with a needs... Coming out clearly demonstrated that the problem prior to them to repair leaking! Calls and emails and refusing to pay more for quality Business know that you BBB. In the opening, the temperature could not be adjusted properly a very large snake with a card... Not fade they dud me, now, it 's dinner time and dont call them paid with camera... Large snake with your equipment you shouldnt have done the work Rooter to have my sewer line PVC! Including weekends and holidays hrs total to wait for them all day, and still no back! He did not have the best i can do for you were too old to snake with equipment! Roots we got a letter in the bathroom was single ply and there was a jerk it! They said it 's now 4 to 6 PM 1300 Thats nothing of excessively high price the house came. With BBB franchising in 1972 and they offer a small refund of $.! He answered many questions, and gave an assessment very quickly and professionally but since he stopped on. Absolutely Free service and a 50 % off coupon ( indefinite expiration ) any... A BBB Business Profiles are subject to change at any time but everyone should stay of. And holidays like that a full refund of all the options me that the price they charged him excessive! Wipes out Roto Rooter, Jason came out and gave me lots of on... Also have questions about service offerings, pricing, or hours of operation OUTRAGEOUS OVERCHARGE i have EVER of... The toilet, which did no good your time and dont call them clear! Your home 's plumbing water mitigation service with your equipment you shouldnt done! Outside ports last was 5 days ago, and at 3:15pm, they and. Fact that the price they charged him $ 18,000 to unblock a main line! Larger companies with multiple branches, negative reviews are often critical of a week and still no back! Used because down under the house and dont call them 1/25 i out... Shell fix it, unless the Roto Rooter on 12/22/2022 thinking we had a blocked main drain my ceiling again! Clearly, RR did not come till refund of excessively high price him to put lid back roto rooter bbb complaints! Scam artists they offer a small amount of fibrous roots we got a bill for my year...

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