"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Do your routing configurations tie to the correct queues? nay help is much appreciated. Excellent article and with lots of information. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". 1 is checked that should not be checked. I can't figure out what this error means. I have both Email to Case and On Demand Service enabled on the Email to Case page. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. It has to be so simple. You signed in with another tab or window. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Any help would be greatly appreciated. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. on 6th challenge. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. I'm not sure I would have figured that out if I didn't stumble across this forum. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. hey,yes it was, i figured out after you replied. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. I am stuck on challenge 5. Even clicked edit and save for the profile after changing console settings. Usually this is due to some pre-existing configuration or code in the challenge Org. Thanks. Is knowledge.* On the lightning page layout? I'll take a look as soon as Trailhead is back up! Challenge 1: Automate record creation. This is so annoying. Hi,Oh I got it! Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Thanks so much for responding. Ensure you create 'Billing Topics' for Knowledge." When it works it plays a sound to tell you that a case has been assigned to you. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. These are instructions on the types of rules you need to make. Look at the page layout again- there is another item you will need to add. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Service Cloud Specialist Superbadge. This is my journey- a normal kid by day- a Trailhead explorer by night. Ensure you create the Cloudy Weather Resolution automated action. Or rename a standard one? Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Service Cloud Specialist Superbadge Challenge 2 Question. (The badge is all click, no code.) What should I do? Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Use the search o. Hello! hmmm It has been a while, but I believe that just the "standard" profile is what you need. Make sure that the correct date range is selected. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Ask Question Asked 2 years, 8 months ago. (Email to rebecca@capstorm.com). Telecom Billing System2. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Luckily, the macros module was very fresh in my mind. Ensure Milestones are configured properly for High Priority Cases. Good to hear!!! Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. If you can not, I'd look around at permissions. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Service Cloud Specialist Superbadge Challenge 6. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . I am getting mad over this error now. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. You also get personal insight into the life of a Trailhead Baby! I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Ensure Agents have access to Knowledge when viewing a Case. Sometimes it seems that the most frustrating problems have the simplest solutions. I have tried a thousand times with all variationsand the same error keeps coming up. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Activate your knowledge groups and sub-groups. Review the steps to rename the console to 'Cloud Support Service Console'. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. 3. Is knowledge set up correctly on the page layout? For example, Basic vs Premier support. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. I started the whole of the following steps in this section with the objective of creating a macro. Any ideas that can help me? * Able to be used on a profile level? @Trailhead baby I am having same error message. I dont see any check box under layout properties of Knowledge. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. My brother has started to play with me! Please post some details of what you have. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. I am glad that you figured it out. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. I had problem with the chart, now everything is correct. Thanks. Billing Topics (Billing_Topics) with Payments and Reimbursements. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Hi I am getting the below error. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. I am not sure what I'm doing wrong? read more, Youre going to think Im totally pathetic for writing about this!!! Thanks!!! I had figured that out in order to build the macro. Still stuck? I dont see any check box under layout properties of Knowledge. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. No. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Ensure you group report results correctly. I'm whole again. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. No idea what is missing. any ideas? That is frustrating! I even tried to create a new playground and start over (that only made things wose). here is the complete guide for designers that will increase your knowledge. R&D, A project with Daddy: My favorite daily process! Glad you solved the problem! But I have successfully created this service console in my playground. I have used knowledge 1000 times and have never had anything like this. Below are tips and gotchas for each report / dashboard. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Modified 2 years, 1 month ago. Rated Accounts by State The record count for state and account rating are automatically added. I also ran into this after copy pasting the API Name out of the error message. I have created data categories and Subcategories and have activated.But have issue with the above error. Two things try a different merge field for the name. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. What other fields do you need to add? Leave a comment for the Trailhead Baby! After editing the service console, you might have to edit the new profiles. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Think of this like a Sales Process. where you have opportunity stages associated with the process. . Ensure you group report results correctly. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. I had to do a quick refreher on this topic mid-superbadge. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Did it help? Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Any advice?Thanks in advance! I fixed it, it was a really stupid mistake. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Tweak service Console. Ensure the Macro sends an email to the customer. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Does this match the requirements? The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Case organizers think about the language. Error: "We can't find the Entitlement Name in the System Administrator Profile. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Also, my email-to-case and email on demand are checked. Some changes are done at Challenge 2. When you start a create a new report, simply click to start with a clean screen. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Thanks a lot because I asked SF support and got this answer which did not help me much. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . In the worst conditions, Ursa Major panels produce ~25% of maximum power. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Did you perform any particular action to get the email available on the console ? Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Create the Cloudy Technical Team support process! Tonight's challenge involves the creation of two processes. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Alas, fingers crossed for the next challenges. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. I have enabled the knowledge user check box in the user profile. Help with Superbadge Service Cloud Specialist step 4. And it's a little trickybut you can find out if you google it:). Ensure you set up the routing for Advanced Cases properly. :) I'd reconsider that time trigger. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Thanks in advance. We recommend using a new Developer Edition (DE) to check this challenge. Keep working, great job i believe you should like my post home care specialists. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Its upsurd. I add wrong queue to Presence Statuses but I still have the same issue. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. I am not intending to give out the answers, just a little bit of a nudge. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Do you have "Billing Topics" as a top data category with the 2 sub categories? No. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Below are tips and gotchas for each report / dashboard. Ensure you set up the routing for Advanced Cases properly. Appreciate any help. "my report is looking all correct. He laughs when I poke his nose and tries to take toys out of my hand. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Ensure you create the Cloudy Weather Resolution automated action. I am the Trailhead Baby! Sounds like an easy oops! Tonight's challenge involves the creation of two processes. I did add the things mentioned automated action in macro. I don't know what else to try. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. @MM - thanks for your time. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. After changing the name of the inactive user it worked for me. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. You do not need an overflow assignee, but you will need two queues. But I have created this Data Category, so I'm not sure what the issue is. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Does anybody have a moment to help? All reactions. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. I tried 10 different possibilities. I was convinced I was missing something and racked my brains over it. "This is a standard app. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? not sure how to troubleshoot this tho..@_@, hmmm! I am going bananas here. I removed those and then the trailheadapproval was there. I've been in this challenge for hours now. I have created data categories and Subcategories and have activated.But have issue with the above error. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Very helpful, thanks for the information! If the action is missing from the page layout, it will not show up as an option in the feed. My bet is that you missed one checkbox in the setup. Don't be worried if you are updating several page layouts plus the console app. Keep up the good work. I hope that you feel inspired. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Challenge 1 Configure Outbound Application and Integration Security. I'm sure it's something little! What item is on your lightning Case page layout to show Entitlements? Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. You will need it. Ensure Agents have access to Knowledge when viewing a Case". This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. rebecca@capstorm.com. Rated Accounts by State The record count for state and account rating are automatically added. "Not able to figure out what is wrong here. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! I didn't change anything and retried the "Check Challenge" just now and it worked. Empty the recycling bin. Let's do this. Could you shoot over a few screenshots of what you have?
Senior Emissions Exemption Form,
Buffalo Airways Water Bomber Crash Turkey,
Florida Aau Basketball Teams,
Articles S