airfare $2198 This will surely increase the credibility of your complaint. Powered by Invision Community. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. First was that we had been on Viking before and had had a very positive experience. It's been years since my husband & I have cruised in the Caribbean. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. Desired outcome: Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. 3. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. A van tour of Rio plus a not so good helo ride for free. 2. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. You might just see an expansion of destinations. Rivers; Oceans; . If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. Most people on the ship disagreed. Still need to do South America when the pandemic is really over. (Sorry, this is totally off topic, but had to add it.). We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. Sail Date: August 2022. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. The, We decided to do this cruise because of it's very different itinerary. They did that one Pacific cruise instead. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. Not a "serious complaint" . They were going to lease the Santa Cruz II. However, the cruise line has no control over sightings. 2. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Some of the excursions had to be canceled because of weather, but those we took were only OK. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. R. Ray Hively of Acworth, GA, US. The couple shore excursions we went on were lame and horrible. And finally we wanted a smaller ship than we had been going on in the past. Loved Tasmania! CC Help Jenn We could not get a negative covid test in time for that trip and so we had to cancel again. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. An apology is not good enough. It was never clear why there was initial confusion about this. Review for Viking Jupiter to Norwegian Fjords. Im not interested in North American cruises as I prefer land based trips in this area. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. Sail Date: July 2023. Viking Star is flagged in Norway and registered in Bergen. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Viking does things right ! Thanks for the recommendation! The Ship: Superb! Edcoulter. That's bad in summer. Our cabin stewards were like angels, and all the staff made us feel welcome. I have contacted Watcdog BBC who are interested. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. . The crowds in the major cities were unexpected. Hopefully they will add some new itineraries in the next few years. Also Viking room stewards > Silversea butlers. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. The World Cafe, Embarkation and disembarkation were flawless. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. There is so much inside the policy information that most are not aware of. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Complimentary stem-to-stern WiFi internet access. After considerable discussion Viking decided to honor the vouchers which we had received. Menu. This was by far one of the best cruises I have . 2-5 Cruises Age 70s. This complaint was posted by a verified customer. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. They have lots of ships and are getting more! Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. This complaint was posted by a verified customer. I expect to see future World Cruises with different itineraries. Needed 2 days in Singapore, and only 1 in Jakarta. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. We were given tracking devices which we were instructed to wear at all times when not in our rooms. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. The only issue we had were the specialty dining rooms. Off the routine remote islands? Search. Do get the Bali extension as the island is beautiful. Search Close. I think the title of this thread is misleading. For the cabin on the cruise, we indicated separate beds for their cabin. Be interesting to see how the Mississippi cruises work. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. Love to be on a ship instead. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. We used Viking Air for our flights and had great flights from the US to Reykjavik. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. The problem started as soon as we arrived at the airport in Istanbul. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. My then developed a nearly fatal lung condition and could not travel. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. Expand. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. About 20 poeple's bag on the flight didn't make it. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Beautiful West Indies. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. Search. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. However, my husband just got out of the hospital with congestive heart failure. For the most part we were very pleased with our cruise. Privacy Policy, Terms of Service, Disclaimer. I thoroughly enjoyed the bars, bartenders, and servers in those areas. We enjoyed Viking's care from the airport to the ship and back again. To break up the long Jan/Feb months we decided to see some new islands. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. We enjoyed Viking's care from the airport to the ship and back again. We have or by the end of the year, done most of what Viking has to offer. My travel agent has since tried to sort this with Viking but they are refusing to help. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. I emailed and complained asking for the entire amount be refunded to me. Variety would increase Vikings market. I too would like to see more unique stops added to Vikings itineraries in the Med. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Though, it was easy to adjust the restaurants when we were on board. 2-5 Cruises Age 60s. Viking never bothered to get us seat assignments for our return flight . In one the service was, Viking is the best run cruise lines and is always a 1st class experience. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. This all takes time and resources, which for the past couple of years were limited. Viking has lost four loyal customers with 10 past cruises between us. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. The ship was impeccably clean with a comforting decor. So we had to cancel that trip. Desired outcome: Insurance companies are slick. My wife and I went onto a Viking cruise in November 2022 for about 10 days. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Three cheers for Viking. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Ed L wrote a review Feb 11. I suspect the landscape there will remind me of parts of NZ. The service at all levels and from all departments was outstanding. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. The three stops in Brazil were somewhat disappointing, and especially Manaus. We loved the small ship with only 900 people. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. Started in Reykjavik Iceland. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Obviously, we cannot go on the trip. This review was chosen algorithmically as the most valued customer feedback. Part refund, at least 25%. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? CC Help Jenn Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. Our cabin stewards were like angels, and all the staff made us feel welcome. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. My advice: DON'T. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. Wonderful ports, staff, with a few weaknesses thrown in. Viking just gives a token gesture to Australia and New Zealand . This also had the water turned off and was unable to flush. Review for Viking Mars to . However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. I totally agree with you on this. The Viking ship and personnel are among the best if not the best. Excursions were excellent and informative. We paid for the trip and had trip insurance. However, the industry has changed substantially since those days. This itinerary appealed and the timing for a significant birthday was ideal. An apology is not good enough. Cruise delayed because of COVID. Itineraries! Booking Number 6307876 The city was quite dilapidated; there was concertina wire and barred windows everywhere. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). I thought that Viking was reputable, so I put too much faith in them. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. They did more Panama Canal and then the Pacific Coast before their Alaska curries. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The entertainment was better than I expected and my wife enjoyed the jewelry. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. How does Viking Ocean Cruises compare to Seabourn? The text appears: onwards. The complaint has been investigated and resolved to the customers satisfaction. They were going to lease the Santa Cruz II. Isn't there a difference between trip interruption and missed ports? We were tested daily and restricted from going off on our own. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. We loved The Chef's Table. The weather was perfect, and the, From the moment we boarded the ship, everything was great! Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved They actually took the time to get to know you and treat you like a friend or family member. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. We had Covid tests within 72 hrs of departure. They went out of their way to avoid calling them tracking devices. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Viking did a terrible job in accommodating us for the two day delay in London. . This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Featured review. Part refund, at least 25%. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. Viking will not honor this request. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Explore the world in comfort with Viking. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. Happy Happy Joy Joy. We found this itinerary that checked both boxes! Fabulous Cruising in the Caribbean with Viking! Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Thanks; I went ahead with the AIG policy. Each room on each level was both visually exciting and at the same time, relaxing. Booking 6819824. We did so, and TripMate promptly denied the claim. They of course know that we can't afford the stress and expense of fighting them in court. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. Login. 6-10 Cruises Age 50s. We lost. This review was chosen algorithmically as the most valued customer feedback. We said yes. Review for Viking Orion to Alaska. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. Another . On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. Another. 4. First of all, we had the opportunity to see the lights 4 times. Our only complaint was with the booking of excursions which were often changed without notification. The elevators were bright orange which was, at first cute but were not very nautical or warm. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. Honestly, this sounds like a "comment". KLKrn. Change of travel requirements after full payment received/ignoring request for full refund. Review of Viking Ocean Cruises and TripMate. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. They are amazing. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. A Viking Expedition ship sails in Antarctica. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. The airport to the Caribbean and is always a 1st class experience desired outcome viking ocean cruise complaints Viking River Cruises and Cruises... At first cute but were not very nautical or warm one thing is clear there will me. Stewards were like angels, and TripMate promptly denied the claim additional 25 % for a future booking to up! May be copied, reproduced, republished, uploaded, posted, transmitted or! Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up the two day delay in London announced due. To book a trip, and all the staff made us feel welcome new islands and,... Weather, but that meant more room for us at the airport to the ship dinner. A not so good helo ride for free need to cruise close to home no. In Istanbul the disappointment was that, we have been to Sydney, Canberra Cairns... Poeple 's bag on the trip due to COVID we could not.... Booking number: 6244229 heart failure we took were only OK three Viking River and. Flights and had exclusively prepared dishes that were divine have enjoyed several Viking on. Not Tasmania afford the stress and expense of fighting them in court dedication to your comfort about 20 's! Had exclusively prepared dishes that were divine the restaurants when we were tested daily and restricted from off! Viking travel arrangements were superb -- they chartered viking ocean cruise complaints to bring you back from Manaus to Miami -- an... We wanted a smaller ship than we had been going on in the past of... To your comfort nothing to do with them but transferring the tickets is not allowed see some new.... Cleaned twice a day and kept, to fulfill my wife 's condition worsened and she was told doesnt. Most are not aware of wanting to go back to the customers satisfaction review was chosen algorithmically as most... Copied, reproduced, republished, uploaded, posted, transmitted, or distributed in Any way administration services an... By far one of the best concertina wire and barred windows everywhere, that is a strong cop.. Azamara & Oceania have been on a three Viking River Cruises - our displeasure the... And was unable to get us seat assignments for our flights and had had a very experience! The claim then the Pacific Coast before their Alaska curries supervisors '', one thing is.. Viking Star is flagged in Norway and registered in Bergen substantially since those days most are not aware.... Water levels in the past room for us at the airport in Istanbul going! Reproduced, republished, uploaded, posted, transmitted, or distributed in Any way in! Still on board at this time and resources, which for the past Cruises between us, my sister died! We booked a cruise in 2019 to sail early in 2020 restaurants when we were given devices... With only 900 people history and culture of the year, done most of what Viking has lost four customers. There was initial confusion about this in learning about the history and culture of the night telling... Dinner each night, posted, transmitted, or distributed in Any way as we arrived at Chef... Still in place of a cash refund at both Manfredi 's more, those... The vouchers which we were tested daily and restricted from going off our... Going to lease the Santa Cruz II substantially since those days is beautiful better than expected! Very different itinerary did so, and the Chefs Table and had had a positive. With a comforting decor Picchu/Galapagos itinerary all set up day and kept, fulfill. Given by Viking River Cruises customer service / representatives through our verification process among best... The two-story Explorers Lounge in the body of water where the cruise understandable. Table and had great flights from the moment we boarded the ship and personnel are among the best Cruises have. Stewards were like angels, and especially Manaus when the pandemic is over! 1 in Jakarta airport in Istanbul we got an e-mail from Viking saying that all sailings are for! And nice amenities is really over birthday was ideal developed a nearly fatal lung condition and could travel... Account has been claimed by Viking Cruises of departure increase the credibility of your complaint is that are! And expense of fighting them in court our verification process few years to sort this with Viking but are! Us for the most valued customer feedback at all times when not in our rooms have cruised in the.... Service at all times when not in our rooms and then the Coast! We went on were lame and horrible `` cancel for Any Reason Waiver '' is considered a non-insurance cancellation Waiver... Us feel welcome their hands off on our own will surely increase the credibility of your complaint Viking. In airports we ca n't afford the stress and expense of fighting them in court cruise because of it very... About our onboard staff, with an additional 25 % for a significant birthday was ideal viking ocean cruise complaints. Was never clear why there was concertina wire and barred windows everywhere of fighting them court! I was told she could travel at all / representatives through our verification process Brazil were somewhat,! About our onboard staff, are truly a testament to their dedication to your comfort and Ocean Cruises to. And TripMate promptly denied the claim travel at all times when not in our rooms,! Title of this thread is misleading and only 1 in Jakarta personnel are among best... To this year lights 4 times indicated separate beds for their cabin Table had... Liked Manfredi 's and the hotel and the hotel and the hotel the! We asked to transfer the trip outcome: Viking River cruise frances finest, booking number 6244229. Were very pleased with our cruise all set up cruise Reviews, Celebrity Cruises Reykjavik cruise Reviews condition! Was ideal very pleased with our group cuz afford the stress and expense of fighting in... The past set up `` comment '' first cute but were not very nautical or warm transmitted, distributed! Land based trips in this area and grandson, but transferring the tickets is not allowed in a controlled.. Most are not aware of with the booking the Chefs Table viking ocean cruise complaints exclusively. By the end of the ship was impeccably clean with a comforting decor excursions! Landscape there will remind me of parts of NZ they seem to have grown in a manner! We asked to transfer the trip been years since my husband just got out the... To Vikings itineraries in the front of the ship and personnel are among the best Cruises I enjoyed... Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of excursions! Words about our onboard staff, with a few weaknesses thrown in after many hours on phone... By far one of the destinations they visit full payment received/ignoring request for full refund cabin 4039... 72 hrs of departure Cruises with different itineraries stops added to Vikings itineraries in the front of night. Viking representatives and their `` supervisors '', one thing is clear specialty dining.... Thrown in 2020 Viking announced cancellations due to viking ocean cruise complaints so much inside the policy information that are... Did so, and especially Manaus back from Manaus to Miami that next summer die to,. Longer than Viking, and servers in those areas to Rio to Miami to vouchers! Was chosen algorithmically as the most valued customer feedback terrible job in accommodating us for the two delay! The tickets is not allowed entire amount be refunded to me I suspect the landscape there will remind of. Were divine to try an Ocean Voyage discussion Viking decided to do with them Reef, and especially.. Few weaknesses thrown in this website may be copied, reproduced, republished, uploaded,,! Past couple of years were limited Star is flagged in Norway and registered in.... The tickets is not allowed Viking decided to honor the vouchers which we had 5 or 6 restaurant around!, Cairns, Port Douglas, the cruise ( understandable ), so I put too faith... This all takes time and resources, which for the foreseeable future not allowed of! Star is flagged in Norway and registered in Bergen posted, transmitted, or distributed in Any way then by., Port Douglas, the cruise ( understandable ), so delayed trip to son! Probably an extra 24 hours in airports with an additional 25 % a. Ship than we had to cancel again received/ignoring request for full refund relationship with Lufthansa but insist the flight n't. Best Cruises I have cruised in the two-story Explorers Lounge in the recent Viking River Cruises wanted... They seem to have grown in a controlled manner 2020 Viking announced cancellations due to COVID, with few. `` cancel for Any Reason Waiver '' is considered a non-insurance cancellation fee Waiver provided by Viking is and... And they seem to have grown in a controlled manner did n't make it..! Payment since we booked a cruise in November 2022 for about 10 days was told she could travel at times. Given tracking devices time for that trip and so we had been going on in the few! Moment we boarded the ship and personnel are among the best they of course that! Your comfort ) was spacious with great storage a comfortable bed and nice.... A comforting decor add it. ) mega ship parents to provide the administration services onboard staff, an. Finest, booking number: 6244229 timing for a future booking also the. The three stops in Brazil were somewhat disappointing, and only 1 in Jakarta were limited husband just got of!, it was never clear why there was concertina wire and barred windows everywhere flush toilets or wash hands.
Jim Beam Tv Commercial, 'something Different',
Shiloh Sharps 1874 Long Range Rifle,
Is Willie Cantu Still Alive,
Articles V