The Fair Processing Notice in respect of the Concessionary Fast Tag Scheme which details how your data is handled can be found on our website using the following link;https://www.merseytravel.gov.uk/Documents/Customer%20Delivery%20Fair%20Processing%20Notice%20-%20Concessionary%20Fast%20Tag.pdf. 6. 4.5 The term time dates for each academic year can be found on the Merseytravel Website. 7. (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; However Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. Where can you buy a Solo Ticket7.1 You can purchase Solo Adult Day Tickets from the bus driver.7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (https://www.metro-smart.org.uk) (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside.7.3 You can purchase Solo Term Time Adult and Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart Website. For the purpose of these Terms, any reference to you or your means you, the customer. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. 02. Buying My Tickets 6.1 My Tickets are purchased from the bus driver on participating bus services. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaourwebsite. 10.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Railpass. Your email shows date of purchase, area, when it is valid for travel and other additional information to help you. 5. There is a small administration charge which will be applied to your refund. If you have a question about Railpass please contactMerseyrailfor help. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. I bought a ticket at a Paypoint retailer/rail station/Merseytravel Centre but it is not showing on my recent purchase history? 4-WeeklyUse it any time on any day for 4 weeks. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. 8. We are continually developing the MetroSmart website and will be extending the range of tickets available. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. By purchasing and using a My Ticket you accept these Terms. If you do not receive your ticket within sevendaysplease email. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. For Mersey Ferries a separate boarding pass must be obtained on production of your Saveaway Ticket. We have also launched MetroSmart, the smart ticketing website, where you can register your MetroCard or Walrus and add a range of Solo and Merseyrail-Only Railpass tickets. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. 4. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. You will be sent an email confirmation following any online ticket purchase which serves as your proof of purchase. Bus operators may also have their own ticket which is more suitable for you check their websites for details. Any refund in accordance with this clause 8.4 shall be processed by us provided that:8.4.1 the partially used Trio Ticket is surrendered; 8.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used.7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. The Railpass Application Form must have been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. Account Holder means the holder of the Concessionary T-FLOW Account. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. (b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. Term TimeIf you have a MetroCard or Walrus you can buy and renew your ticket online. 1. (h if you lose your fast tag or it is stolen you may report this online via the Mersey Tunnels website or by phoning 0151 330 1004 or email tag@merseytravel.gov.uk. Over 60s; People with Disabilities; The . In processing your Application and operating your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. It is the Users responsibility to ensure your Account has the required funds or free passage balance available to operate the Toll barrier. Saveaway Tickets are not eligible for replacement if they are lost or stolen. If you have previously bought a ticket on the website you can simply click on the buy again button to speed up the process. Saveaways are one-day tickets for off peak-travel. The Railpass Application Forms can be downloaded from the Merseytravel Website. (h) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. The term dates for term time Tickets can be found here. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel.17. Who should I contact with any queries? comply with any legal requirements placed upon Merseytravel. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Please be advised that we may use agencies to verify and confirm your identity and residence. We can also be contacted using the contact details set out in clause 2.2. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. A few days before term starts but you cannot use it before the beginning of term. 14. 10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. If you buy a ticket online, it will be available 24 - 36 hours after you buy it. 5.1 Each time you board and alight a bus, it counts as a separate journey. This fee is to cover the card production and distribution costs. 7.1 Subject to clause 7.2, you can purchase a Railpass at all staffed Merseyrail network stations (except Chester). Just pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline(you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. You can combine different types of season tickets for journeys through different areas or zones. Under 5s travel free in Merseyside. 1.3 These Terms were last updated in December 2020. 16. Conditions for using the tickets and information for people who apply. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. (b) This agreement together with the Application, shall form a binding legal agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel and creation of your T-FLOW Account. 9. 4.2 Young Persons Railpasses are for persons aged 5 to 18 years inclusive. 11. 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. We are sorry for any inconvenience caused. (d) If there is insufficient funds or no free concessionary passages remaining your Account will cease to work at the Toll barrier until funds are added. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so. 14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. (f) It is the Account Holders responsibility to ensure their Account has appropriate funds in the account to operate the Fast Tag system at the Toll Barrier(g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. One DayUse it anytime on the day that you buy it. 3.3 Your Saveaway Ticket is not valid for use on: 3.3.1 One-off special event services, unless otherwise agreed by the participating operators;3.3.2 Private bus, coach, rail or ferry services; 3.3.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.3.4 Any other services as agreed by the participating operators 3.4 You must use your Saveaway Ticket within the area(s) chosen for your journey. If you have more than one Solo or Saveaway ticket on your smartcard, the bus driver will ask you which one you want to use when you first board the bus. 15. (f) We may stop providing the Fast Tag Scheme at any time. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. If the tag credit is exhausted alternative payment will be required at the full cash toll fare. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitourwebsite. . Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. quoting your order reference number to let us have the correct details. For example, you could travel from Liverpool to Ormskirk either by an all zones, (rail only) or a Trio ticket for area C and a, Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). Within these areas the Railpass is valid on all local train services of participating operators. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. Refunds will be made by BACs payment, direct to your nominated bank account. 8. 2.2 If you have questions in relation to these Terms or the Trio Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. Application means the formal application for a Fast Tag completed by you. I have activated my ticket on board the bus or at the station why does the status still show as pending? 1.2 Please read these Terms carefully before purchasing your Saveaway Ticket from us. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. Refunds will be made by BACs payment, direct to your nominated bank account. Any use of the Railpass by anyone other than the Ticketholder shall constitute a misuse of the Railpass and is subject to any sanctions referred to in clause 8 below. 11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided thatit has been reactivated in accordance with clause 6.3). 10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where: 10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof ofpurchase; 10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Introducing Merseytravel's 03 Tickets for Adults . From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. Who should I contact with any queries? There is also a booklet for young peoples' (aged 5 - 18) tickets. Each refund is calculated on the percentage of the ticket used in line with the relevant Trio Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.8.3 Trio Tickets (excluding Trio Weekly Tickets) shall be refundable where:8.3.1 evidence of the purchase is provided in the form of a valid receipt;8.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. The Disabled Person's Travel Pass for Merseyside residents is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England (not Scotland or Wales). Apprentice Bus & Rail Passes | Merseytravel The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price bus or. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. As a consumer, you have legal rights in relation to this agreement where service is not carried out with reasonable skill and care. We are unable to issue cash or cheque refunds. Keep your receipt or email confirmation as proof of purchase. (o) On the first day of April each year your account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any balance of journeys will be removed from your account and the correct allocation added(p) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. You can also track your online ticket purchases and view the status of your ticket and expiry dates. (j) The concessionary Fast Tag can only be used in the vehicle nominated on the application form (should you wish to change the vehicle you must inform us in writing, by email to tag@merseytravel.gov.uk or by telephoning (0151 330 1004) Free travel will not be permitted until the new vehicle is registered with Merseytravel, if you have not told us that you have changed your vehicle you must pay the full cash toll. You can combine different types of season tickets for journeys through different areas or zones. Day travel, season tickets, group travel and cheap rail travel If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. Ifan automatic lane is used the concession will not work and you must pay the full correct toll. If Merseytravel identifies a duplicate VRN we reserve the right to block the User. 8. 5.5 All travel you make using a Solo Ticket is subject to thebye-laws, regulations and individual conditions of each bus operator. 5.3 You must follow any of our, or the bus operators, instructions when using a My Ticket for making a journey and you must let any driver or other member of staff of the bus operator examine your ticket at any time during your journey if asked to do so.5.4 Use of a My Ticket is only permitted by the person who initially uses the My Ticket for the journey (the Ticketholder). In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. The Solo Adult Annual Ticket will also specify its date of expiry. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Apprentice Railpass and will be subject to any sanctions referred to in clause 8 below. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). This will be useful in particular for families. 11. You can read the Fair Processing notice for the Merseytravel Smart Ticketing Scheme here. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. We are unable to issue cash or cheque refunds. There is no need to get 2 buses to that hotel. If you buy a ticket online, it will be available 24/36 hours after you buy it. Term TimeOnline (you must first register an account and card number on MetroSmart) or at Merseytravel Centres, AnnualTake your annual ticket to any Merseytravel Centre up to seven days before it runs out. To link a smartcard you will need to verify your email address and then enter the last 8 digits of your smartcard. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. (m) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. We will refund a Term Time Ticket in line with our refund policy. Adult January 2020 Merseytravel's Tickets For Adults aged 19+ Handy information to plan your journeys Contents Introducing Merseytravel's 03 Tickets for Adults If you If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. Showing on My recent purchase history need to get 2 buses to that hotel care! Obtained on production of your Saveaway ticket from us proof of age is at the full toll! 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