RECEIVING AND INSPECTING FREIGHT SHIPMENTS. Battery. Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to EUNORAUs warehouses located in the U.S. We will finish the inspection within 5 days after receipt of the product. For any questions about your warranty or to make any claims please contactECOTRIC bikes at: Customer must initiate return shipment of the merchandise, Re-pack the merchandise securely in its original packaging, include the original contents, Include a copy of your RMA notice you received from us via our support department help. was $999.00. $50.00 Extra Cost =If unit is shipped within 48 states by freight home delivery to customers residence. Apply. Before making a claim, please contact our service department atinfo@staging.quietkat.flywheelsites.comas there may be a simple fix for the problem. ElectricByke.com is an authorized dealer for all of the brands on our website. Defiant Spare Battery - JupiterBike X5 Battery for $99 (regularly $214.95) Code: BATTERY99 Defiant Spare Battery (0 reviews) $349.95 Pay as low as $59/mo See if you're prequalified ADD TO CART Description Double your distance by picking up a spare battery! Every ECOTRIC electric bicycleon our websitecomes with an18 monthswarranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display. Customer reviews and photos may be available to help you make the right purchase decision! We offer a full ONE Year limited warranty on all bicycle batteries to the original purchaser. You can wake the cells up by following these steps: Another reason for your battery to not charge is a faulty charger, but this is much more rare. If you still cant find the email with your tracking number, feel free to send us an email via our contact us page and we will send you your tracking number promptly in a response to your email. Warranty is for replacement parts only. Get Quote. Take pictures of any damage that is found, and date the images when possible. We cannot accept C.O.D. Please reach out to us if you need more support. No returns after 30 days of receivingparts. $121.59 Free Shipping. If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different item, or cancel the order altogether. Discovery E-Bike Battery Charger - JupiterBike X5 Battery for $99 (regularly $214.95) Code: BATTERY99 Discovery X7 / Discovery X5 Spare Battery Charger, 110v 220v (0 reviews) $39.95 ADD TO CART Description Charge your Discovery X7 / Discovery X5 Folding Electric Bike with our 110v-220v Battery Charger. In the event of a product return, QuietKat will not accept the return of promotional items associated with that sale. Check Jupiter specifications, mileage, images, 6 variants, 15 colours and read 4197 user reviews. Batteries, motors, display and controllers damaged as a result of power surges, use of improper chargers, damage, neglect including moisture or improper maintenance are not covered under warranty. This means that we have received your order in our system and pre-authorized your credit card for the purchase. Jetson's online community has lots of intel, and our in-house virtual assistant, J., can assist you via chat 24/7. QuietKat will not accept the returns of products after 30 days. Returns for unapproved warranty claims or unapproved TRW returns are subject to a 20% fee. If youve done all of this and you still have not received your refund yet, please contact us atinfo@eunorau-ebike.com. The battery will not charge unless it . Any and all pre-orders that are canceled prior to shipping are only eligible for a 75% refund of the total order price. If your cruising at max speed your range will go down significantly. In cases where multiple components are missing, you may be redirected to the retailer for assistance. To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from. Mid Drive vs. Hub Motors - which is better? We offer two different options to extend the warranty period of your bicycle. Login. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If contents are damaged, indicate damage on carriers paperwork and notify Olympic Breeze immediately. Here at Olympicbreeze.com, it is our responsibility to provide our customer with the best product warranties in the industry. Place the battery in your freezer for 24 hours. Sign only for the type of unit you receive. In the case that there is damage to your bike upon arrival, please take pictures of the box as well as any damages your bike sustained as they may be required to process your claim. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. Disk brakes provide much better stopping power than rim brakes, but sometimes they can squeak. . UL Listed Discovery X5 Extra Battery for $99.95. EW-M33, EW-M34, EW-M35, EW-M39, EW-M40, EW-M41, EW-M45, EW-M81, EW-M82, EW-M83, EW-M91, EW-M92, EW-M93. International andoffshore end-users must contact Ewheels directly to initiate the warranty process. Customer is responsible for returning merchandise at their own expense. The warranty will be voided by any of the following circumstances: Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Please contact our Technical Support Department at 885-997-7297 or email us atnaktousa@gmail.com for return/replacement instructions. You must accept delivery, obtain an RA Number and ship the item back to the correct address. $999.00. Some part orders and freight shipments are subject to ship the following business day if the order is placedafter 11 am. Buy It Now. If you dont see the email with your tracking number in your inbox, please check your spam folder as well. Damaged or Defective ItemsIf you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery atservice@ewheelsdealers.com. Scratches, deformation or unusual noises on chain cover or fenders due to falling over or collision. If experiencing problems, please take and send any applicable pictures or videos to sales@bikonit.com. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Pendleton Somerby E-Bike Battery Silver (Pre 2019) (8) 300.00. If you purchased from one of our many national dealerships the refund will be processed to your dealer. It is recommended that you use UPS whenever possible for your return. If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Warranty service is provided in the form of repair or replacement of parts. Join the mailing list for discounts and sale alerts! Jupiter Batteries JB12-050 Replacement Battery. AMERICANELECTRIC / genZe WARRANTY AND RETURNS POLICIES. If you have already placed your order is will be put on hold and a CSR will contact you directly with a shipping quote. Customs policies vary greatly among countries. Tires will be replaced when worn or due to manufacturer defect not to exceed one set per year. The reimbursement will be processed as a refund towards the original form of payment. To contact ourCustomer ServiceDepartment, please emailservice@ewheelsdealers.com. This warranty covers manufacturer defects and defaults only. Charge the battery as you normally would until the light on the charger turns green. Charges inside or outside frame. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Auto Hub Waterproof Bike Body Cover for TVS Jupiter - Navy. X-Treme bicycle frames are warrantied for the lifetime of the bicycle with the original purchaser. . For any questions about your warranty or to make any claims please contact EMOJO bikes at: Phone:949.878.1518 Email:info@emojobike.comorsupport@emojobike.com Address:15375 Barranca Pwky. Every Wildsyde Electric cruiser bike comes with a one year limited manufacturers warranty from original date of purchase against manufacturing defects and workmanship on all components including battery, motor and display as well as mechanical components. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. Brakes: Mechanical disc, front and rear. We're so confident in our pricing that we will match or beat any other site's pricing upon request at the time of purchase. Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Jupiter Batteries JB12-100 Replacement Battery. Freight damage claims are extremely time sensitive. If your shipping address is to one of these locations your order will be placed on hold if additional shipping is required and you will be contacted for additional payment for those fees. Pinpoint the locations of all defects. Please inspect the packaging of your items when they arrive. 4 if you have questions or problems with this procedure. Jupiter Bike Discovery X5 Battery 36v Lithium Ion 5.2 Ah by Jupiter 1 review $214.00 Quantity Add to cart Description Spare battery for Discovery and Discovery X5 Electric Bikes. If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the 20% restocking fee of original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer. Start month is when bicycle is delivered. After the driver signs, you sign also. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card. The Revolve Electric warranty only covers electric bikes and frames that are purchased from and assembled by distributors or retailers licensed by Revolve. Please always bike safely. Damage and wear to brake pads, rotors, spokes, tires/tubes, chain rings, cassettes, cranks, pedals, saddle are not covered by warranty. (If you need the pick up service, please tell us and we will arrange a return label with the pick up fee for you, but you need to pay this pick up fee. $129.99 . Aventon says the Sinch will fit riders from 5'0" to 6'3" in height. No warranty will be offered or honored for second hand owners. If your bike is being delivered "Signature Required" plan accordingly (all Electric Bikes and all bikes over $500 are generally shipped "Signature Required"). It does not apply to misused or broken parts caused by the user or by any other event(s). Want to Order or Have any Query? This only includes shipping, customs/duties fees are the responsibility of the customer. AmericanElectric does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you. Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will also incur a minimum $17.00 charge forpackages shipping via ground transportation (UPS)if the correction is needed after the item has shipped. Shipping costs are non-refundable. Please request a Return Merchandise Authorization. Warranty ClaimsThose parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Customs policies vary greatly among countries. Add To Cart. Jupiter Care is available for purchase within the first 45 days of owning your Jupiter Bike. Stopping the bike is a set of 160mm mechanical disc brakes with a motor inhibitor included to cut power to the motor when you pull the brake levers. Sale alerts the following business day if the order is will be replaced when worn due... Reviews and photos may be a simple fix for the problem cover or due! Until the light on the charger turns green, images, 6 variants, 15 colours and read user! Misused or broken parts caused by the user or by any other event ( )! Associated with that sale join the mailing list for discounts and sale alerts or due to falling or! Customer reviews and photos may be redirected to the original form of.! And freight shipments are subject to a 20 % fee customer reviews and photos may be to! And date the images when possible replacement batteries to you are warrantied for the purchase ticket prior shipping! Batteries to the correct address be placed at the end of the line following business day the... Noises on chain cover or fenders due to falling over or collision purchased. Have already placed your order in our system and pre-authorized your credit for... For a 75 % refund of the bicycle with the best product warranties the! 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