For details of all our locations and opening times please click here. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. Your supporting evidence must be dated within the last 12-months. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. Check out some of our frequently asked questions. ck3 alexander the great dna. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. Contact Transport for London lost Across Merseyside and Halton. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. can i use my greater manchester bus pass in blackpool When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Liverpool Lime Street is currently closed to the public due to a security threat. By using this website or closing this message, you are agreeing to our Cookie notice. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Applications for school travel support take 30 working days to process. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. If you find your pass after requesting a replacement pass, the charge cannot be refunded. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. The easiest way to let us know about a damaged bus stop or shelter is to use our online. << /OPM 1 We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. The refund button will be made available to you again once the funds have successfully cleared. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. In the past we have not charged for one of these passes, but from 1. We will charge you to replace a damaged pass. If your photo is unsuitable the application will be refused and you will have to reapply. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. We are sorry for any inconvenience caused. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. Beyond the 60 days there is a charge of 10 to replace a lost pass. merseytravel birkenhead bus station phone number Tatko na pesmaricu. 00:00, 1 APR 2010. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). you are disabled and cannot travel by bus without the assistance of another person. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. Designed and powered by If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. For more information, you can read our Customer Feedback Policy & Guidance Policy. If your Senior Pass has been stolen, report it to the police. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. If we approve your application, your pass will be sent in the post to the address we have on file. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). No, your current elderly persons travel pass will remain valid for travel until it expires. >> Please ensure you have signed and dated the form below and have included copies of the documents requested above. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! Email: concession@merseytravel.gov.uk. If your Medway bus pass is stolen, we'll replace it for free. stream We will charge you to replace a lost or stolen pass. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. It's your responsibility to renew your pass. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. You can purchase tickets, update your details and manage your MetroSmart account online. Find out where your nearest Travel Centre is. Liverpool Lime Street is currently closed to the public due to a security threat. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. My pass does not scan on buses within Merseyside. However, if you receive Universal Credit you will not have to pay the fee. Each coupon is valid until January 31, 2023. You can also replace your stolen bus pass by phoning us on 01634 333 333. This same problem is also common with the letter D and C etc. The charge to replace a lost bus pass is 10.00. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. /ColorSpace/DeviceRGB If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. to ensure it's working. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). >> Please note - we ask that you do not send general customer queries to this email address. Credit/debit card details, as there is a charge of 10 for a replacement pass. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. Student bus travel from just 98p** per day - Unlimited good times! 2 0 obj If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. There may be a 10 charge for the replacement of a pass sent to an out of date address. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Thanks for subscribing! You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Apply for a disabled persons bus pass. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. You may be asked to confirm your National Insurance number or other personal details. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. Check out some of our frequently asked questions online. You can renew your bus pass up to 8 weeks before it expires. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). Faulty pass. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. This often causes a conflict, and the barrier will not lift in this instance. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. Proof of your age (for example, your birth certificate, driving licence or passport). You can appeal within one month of the date of your decision outcome. I want to report a damaged bus stop / shelter. Pass holders will also be unable to travel free on . Please try again. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. We cannot give refunds once we've processed your payment, even if you find your lost pass. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Best . If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. Get In Touch webform and complete the Fix It / Report It option. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. The replacement pass will be sent to you by post. You cannot apply online if you do not receive these benefits. February 27, 2023 equitable estoppel california No Comments . You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. Replacing lost or damaged passes. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. A letter from GP/Consultant confirming the loss of use of both arms. You can find out more information online about our ENCT Disabled concessionary travel pass. No trains are running from the station. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Changes to the older and disabled bus passes - times of travel. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. Online is the quickest way to apply and receive your card. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. Renew a bus pass. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. For more details please go to click here to find out which local council issues your pass. We aim to have normal service resumed as swiftly as possible. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. /Subtype/Image Or, you can visit a Merseytravel Centre in person for further support. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. Merseytravel Centres: Locations and opening times. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. showing your full face without a hat. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . Merseytravel provide bus services to West Kirby Grammar School from local areas. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. This payment is non-refundable. My pass is damaged You can apply for a bus pass up to 8 weeks before it is needed. Jadu. Please check with your child's school before contacting us to check on the status of your application. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . I have lost my Multi-journey Saver ticket, what should I do? They can also key your number plate into the system so that you can use your account to pay for the journey. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. There is no need to send your old pass - we only need proof of your new address. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. We aim to have normal service resumed as swiftly as possible. My pass does not scan on buses within Merseyside. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. Merseytravel Centre when you bring your application. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. Updated 01:22, 8 MAY 2013. Providing the journey starts or ends in Cheshire . If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. Merseytravel are also in charge of the bus stations and shelters across the borough. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . /SM 0.001 From your bus driver. Receive 8 points or more under the 'Moving around' or 'Communicating . Renew, replace or update a disabled persons bus pass. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . If your bus pass is stolen, we'll arrange a replacement free of charge. ME14 1XX. If you no longer use the transport you will need to tell us or you will still be charged. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. School travel applications - information for parents. You can use our online Get In Touch webform and completing the Ask Us a Question option. February 26, 2023 . Customer Services Contact Centre: Opening hours and contact numbers. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. Replacing stolen passes. Click on the link below forthe authority you would like to send your feedback to. At all times, on a Saturday, Sunday and bank holidays. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. Any relevant information including proof of address if you have moved address recently. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. is a dial-a-ride service for people who are unable to use regular public transport. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. Have you moved home since you received your last concession travel pass? The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? Write by: . You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. 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