7.3 Additional Policies. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. According to the consumer group Which?, Viagogo's terms and conditions say . Viagogo Refund Policy MoneySavingExpert Forum 684 Posts. Even if you are, it's likely to be a more complicated process. Our guarantee does not affect Your statutory consumer rights under UK law. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Many event managers have already committed to providing refunds for cancelled events. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. If tickets are not consecutive, then the Seller must create a separate listing. 2.6 Making an Offer. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. This is so frustrating its been 2 years !!! Please note this does not include any Tax that may be payable on fees We are required to pay. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Actions does not process claims and we cannot advise you on the These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. In the event of a postponement, refunds are not granted. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. Tickets for Waste Management Phoenix Open. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? How do I change the email address on my account? An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. All sales and bids are final. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . 7.2 Copyright. Pretty straightforward, you'd think? I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. . When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. viagogo - Buy & Sell Concert, Sport & Theater Tickets will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. It's unlikely you'll get the delivery costs or booking fees back, though. Sent info several times and they made every excuse under the sun. The law catches up with viagogo - event promoters and music fans are I was promised a refund. May 3, 2021 / 1:22 PM / AP. You will be entitled to a full refund or a 120% voucher. This field is for validation purposes and should be left unchanged. Kiwi issues warning after Viagogo 'ripped off' elderly mother Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. Note that this is separate from any Tax viagogo is required to charge on its fees. Why can't I see my order or sale in my account? Waste Management Phoenix Open Ticket. Romeo Santos Concert Tickets. 3.4 Indemnity. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. BLACKPINK Tour 2023. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. We cannot control the policy of third-party resellers.'. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. the price it is sold for on the primary market). June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Viagogo accused of listing non-existent tickets on behalf of seller . It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. 5.2 Violations, Termination and Suspension. 2.15 viagogo Guarantee. Viagogo denies withholding refunds for gigs hit by coronavirus Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Suggested Article: Verizon Wireless SMS Refund Settlement Details. viagogo - Buy & Sell Concert, Sport & Theater Tickets consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. 6.6 No Agency. Join The National Math and Science Initiative Class Action, Today! Which? 6.9 Change or Suspension of Site. 2.8 Notification. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus This tracks your activity using third party cookies. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. Knotfest Japan Tickets. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. Thus, the ticket price shown (before our fees) may include Tax as appropriate. You will be entitled to a full refund or a 120% voucher. You should typically get a refund for the ticket and any fees or service charges within 30 days. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? 6.4 Release. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . 3.1 Accurate Descriptions. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Top Class PDF FanFair Alliance - Ever get the feeling you've been cheated? Contact & review Viagogo - rated #0 in Entertainment . Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. When listing seated tickets, all tickets in the same listing must be consecutive seats. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. Since June, we've found listings for events at all of these venues on Viagogo. Apparently not. . drug injury lawsuits and product liability lawsuits. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. Otherwise, avoid!!! If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. has spoken to a number of ticket holders who have been denied refunds for cancelled events. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Andr Rieu Tickets. About Us All sales and bids are final. What We Do. You also agree not to separately contact the Buyer at any time for any reason. We will not allow You to buy or sell tickets before You have registered with Us. Carnaval Barranquilla Tickets. This will be posted quickly, exposing the company and letting others see what happened to you! 4.Select the button beside the transaction you want to dispute, then click Continue. I entered the incorrect email when registering, how do I change it? I have no ideal why a law suit has not come up sooner. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. We always ask that people only buy from authorised sites in order to protect themselves.'. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. 2.9 a) Exception to Sellers Obligation to Confirm. They also had another 150.00 dollars worth of fees per each ticket. We often link to other websites, but we can't be responsible for their content. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". We may investigate complaints and violations of our policies. If your event has been postponed, you do not need to return your ticket. Best regards, Viagogo team. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. If the event . Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Dial +1 (866) 788-2482. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber They will not give me any explantion for this. FanFair Alliance - Ever get the feeling you've been cheated? This charge is in addition to the amount originally paid for the tickets. Yes, add me. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Why do my tickets have someone elses name on them? South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. Moreover, this appears to have been Viagogos policy for an extended period. Viagogo will never pay you after you sold your tickets and you can never get back your money. All forms of redress are non-transferable and non-refundable. By using our Site, You agree to accept this Agreement. Read Customer Service Reviews of www.viagogo.com - Trustpilot Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees.